by The Mini Raptor Wed Nov 28, 2018 12:38 pm, Post This site and the content appearing on this site is independent of Ford Motor Company. Select 911 Assist. by Tinchnick Wed Feb 17, 2016 6:06 pm, Post My 2011 ford edge limited is saying my 911 assist is not operational. You can do this using the phone menu in Sync. The paired mobile phone must be connected to SYNC, and the 911 Assist feature enabled, in order for 911 to be dialed. I just upgraded MyFord Touch to Sync 3.4 in my 2011 Ford Edge. There are no codes in the MyFord Touch APIM. You must initially enable the 911 Assist feature. I get the feeling this new APIM doesn't recognize the As Built data from the RCM (as the APIM DTCs suggest), so I was hoping someone would know what the data should be set to in the RCM so that Sync 3 would recognize it. Skip to main content; Skip to Action Bar; Sales: 833-943-0059 Service: 833-943-0056 Parts: 833-943-0057 . New 2023 Ford Bronco 2 Door Velocity Blue Metallic for sale - only $44,562. At the same time, I lose all stereo and phone communications through the system (it's grayed out). While in there I cleared all DTC's and changed the backup camera from European format to North America. Post Got it once or twice, think I repaired my yuky Windows phone and voila. General discussion on 2009 - 2014 Ford F150 truck. I have a win phone as well for over 3 years and never an issue on my Flex with 911 Assist. Quoting the service invoice: "CONTACTED HOTLINE FOR ASSISTANCE, AWAITING REPLY." Has anyone experienced this same issue and figured out the fix? Post 911 Assist fails regardless of if a phone is paired or not. Press the Arrows to move through the menu to SYNC Apps. Diagnostics and Maintenance using FORScan, 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, Re: 2011 Edge upgrade from MyFord Touch to Sync 3.4, 911 Assist not working, https://owner.ford.com/support/how-tos/ -sync.html. Anyone have any suggestions for a fix that will save me a little money? I have been unable to solve it. still have not been able to figure out a solution. Enable 911 Assist - Option 1. Now whenever I turn on the truck, I get a message through the stereo system. 911 Assist Fault + No Stereo - Troubleshooting Hi, I'm intermittently receiving a failure "911 Assist Fault - 911 Assist is currently not operation, contract dealer for service" message. by reyyer Sun Jun 20, 2021 12:06 pm, Post by matveyr Sat Sep 15, 2018 8:58 pm, Post Just no audio - Answered by a verified Ford Mechanic. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier. Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. by Ecmbuster Sun Jun 20, 2021 6:38 am, Post Sync will determine if your airbags have deployed and will dial 911 if you have programmed Sync to do so. While in there I cleared all DTC's and changed the backup camera from European format to North America. All the upgrade parts are Ford parts, and the seller programmed the VIN into the new Sync 3 APIM and configured it for this Edge. My wife's 2013 Flex Limited AWD has started throwing errors about the 911 Assist being disabled, the car turning off Traction Control, the audio dies out then comes back when it wants, and then the car is nice enough to tell her that it was in an accident, it needs to go to the dealer, and there's a specific button press sequence that she'll need I don't have the my touch system it's the cheaper one with the buttons on the dash. I get the impression that something in the RCM As Built data needs to change. 2022 2022 EcoSport. Are you positive your phone is connecting? *Dont drive while distracted. 911 assist not operational contact dealer I have a 2015 f150 with an audio and text message on the sync screen after starting the truck that informs me that the 911 assist is not working and I need to contact my dealer. by reyyer Sun Jun 20, 2021 12:23 pm, Post 911 Assist not operational . by epbog Fri Jul 10, 2015 8:25 am, You need to be a member in order to post a reply, Not a member? by ember1205 Sat Jul 04, 2015 8:56 am, Post It's easy! Do Not Sell or Share My Personal Information -, By logging into your account, you agree to our. Some features may be locked out while the vehicle is in gear. This site and the content appearing on this site is independent of Ford Motor Company. They said it will cost $110 just to diagnose the problem since I am out of warranty. The message pops up every time i turn my truck on. See if it's turned on. This is an upgrade from Sync 2/MyFord Touch to Sync 3.4. Does anyone know if the RCM As Built data needs to be changed, in order for 911 Assist to work with the Sync 3.4 system, and what those changes need to be? If you shop at Amazon.com (for anything), use this link to support FordFlex.net! Now whenever I turn on the truck, I get a message through the stereo system that "911 Assist is not operation" and contact your dealer for service. Ford personnel and/or dealership personnel cannot modify or remove reviews. I have been having this problem since i did my Sync 3 conversion. Visit LaFontaine Ford of Lansing in Lansing #MI serving Waverly, Delhi Charter Township and Potterville #1FMDE5AP3PLB21332. Ratings and reviews are provided by customers who have either purchased a vehicle or visited a dealership for service. by Steveturbo Thu Feb 18, 2016 8:30 am, You need to be a member in order to post a reply, Not a member? Your phone needs to remain within the vehicle for this to occur. I had the same experience. Use the steps below to enable 911 Assist,a SYNC feature that can call for help if you are involved in an accident. S1 . There has been no air bag event. by Steveturbo Mon Jul 06, 2015 6:42 pm, Post The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, Do Not Sell or Share My Personal Information. Cookie Policy - Manage Preferences - The following errors occurred with your submission, Ford F150 Forum - Community of Ford Truck Fans. 911 Assist doesn't work with the new 3.4, but does with MyFord Touch. Top. by reyyer Sun Jun 20, 2021 1:53 pm, Post Performance Upgrades - Maintenance - Modifications - Problem Solving. Advertising - The RCM is on-line with no faults recorded. Aftermarket Products, Reviews & Installation, Suggestions, Comments & Questions about the Forum, http://boards.synccommunity.com/n/pfyncmb&tid=1451, Do Not Sell or Share My Personal Information. Top. I put the old MyFord Touch back in, and everything works properly, including 911 Assist, with no codes stored in the MyFord Touch APIM. Your phone needs to remain within the vehicle for this to occur. The message pops up every time i turn my truck on. Then cost additional money to fix it. Ask a mechanic for answers ASAP Ask an Expert Car Questions Ford Repair The audio stopped working due to a 911 assist fault. This is covered for five years. by ember1205 Fri Jul 03, 2015 8:35 pm, Post Press the PHONE hard button. Search Inventory. Each time you turn on your vehicle, this feature will remind you that 911 Assist is Off with the message: SYNC has connected your phone and is reminding you that 911 Assist is set to off., You'll see the confirmation message, "911 Assist OFF. by Ecmbuster Sun Jun 20, 2021 2:08 pm, Post 2013 Lincoln MKT Ecoboost - Elite and Technology Packages; Power Vista Roof - SOLD. Or, is that simply not true? VEHICLES. My wife got this message this morning on my 2013 Escape, was wondering anyone get this before on their Flex, and if so what was the fix? Received 17 Likes on 16 Posts. Use voice-operated systems when possible; dont use handheld devices while driving. still have not been able to figure out a solution. So you want Ford to fix your issue via email? I updated the software to the newest version and the 911 assist Ford Have Ford questions? Maybe you'll get lucky and the APIM is the problem. Contact Us - by bill32399 Wed Feb 17, 2016 9:14 pm, Post It also fails even if I turn 911 Assist off in the Settings menu. We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and affiliated sites. New 2023 Ford Bronco 2 Door Shadow Black for sale - only $41,101. I stopped in on Tuesday, paired my phone, drove three miles, turned off the car, opened the door, closed the door, started the car, turned the corner, and it threw a 911 Assist Disabled error. Press OK. To enable 911 Assist, press the Arrows to highlight On. http://www.mhford.com Press the Arrows until 911 Assist appears on the screen. by jsydnor Tue Apr 21, 2020 12:28 am, Return to Configuration and Programming, Powered by phpBB Forum Software phpBB Limited, Car configuration discussions and experience sharing. S 2. my outside temperature is not displayed any more. . Build & Price. The APIM now stores 2 codes related to communication failure with the RCM, and invalid data from the RCM. MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as: No Profanity or inappropriate defamatory remarks, No Personal Identifying information (e.g., customer phone number or email), No Competitor references (e.g., another brand or dealership), Dangerous behavior (e.g. bill32399 Moderator Posts: 4299 Joined: Sun Jan 30, 2011 11:07 . by ember1205 Mon Jul 06, 2015 5:31 pm, Post While in there I cleared all DTC's and changed the backup camera from European format to North America. Sign up for a new account in our community. by bill32399 Fri Jul 10, 2015 7:48 am, Post Now there's a company that has been in the news lately. Hybrid Available. I will have her do a hard reboot of her phone. If you shop at Amazon.com (for anything), use this link to support FordFlex.net! ". by ember1205 Fri Jul 03, 2015 6:49 pm, Post Re: 911 Assist not operational. by ember1205 Thu Jul 09, 2015 7:32 pm, Post My 2011 ford edge limited is saying my 911 assist is not operational. 2015 - 2020 Ford F150 - 911 Assist not operational - I recently enabled my trailer brake control module using the OBDLink MX and forscan. Dealer couldn't get the car to throw any errors when they were driving it around on Monday. These systems may become damaged in a crash. Sounds like time for a master reset and I need to upgrade to the latest vers of MFT snyc from the end of last year for both cars anyway. I currently have MFT v.3.6.2 I took my car in yesterday for service and was told after 5 hours that they has no idea what's going on. Terms of Service - Has anyone experienced this same issue and figured out the fix? threatening to harm employees or others), Lack of adequate text (e.g., symbols, emojis and random letters), Reviews on the product and not the customers Sales or Service experience. Cookie Policy - I saw somewhere that I had to bring this up with my dealer in order to get the extension applied to my vehicle? Terms of Service - Post by The Mini Raptor Wed Nov 28, 2018 12:38 pm. A confirmation message will appear briefly: " 911 Assist ON ." Covering the Explorer, ST, Lincoln Aviator, Sport Trac, This is related to RCM old software or even hardware non compatibility issues,it could comes from HS can bus communication issue,but as many Focus mk3 owners(2011-12) have reported when upgrading from Sync1 to Sync3 have to update the RCM or even replace it. To avoid interference, remove the device or contact the device maker for more information on compatibility. What happens when you try to use 911 Assist, and do you receive an error message? close menu. Your connected phone must have adequate network coverage, battery power and, signal strength. by reyyer Sat Jun 19, 2021 11:23 pm, Post The audio stopped working due to a 911 assist fault. The RCM is on the list, as well, but no codes present. Manage Preferences - Vehicle:2015 Ford F150 3.5L ECO 911 Assist not operational Postby rschildwachter Mon May 14, 2018 5:30 pm I recently enabled my trailer brake control module using the OBDLink MX and forscan. i have to tap close. Please visit your dealer for service" pops up on the screen every time i crank it and it says the message out loud. by ember1205 Fri Jul 10, 2015 7:55 am, Post by rschildwachter Mon May 14, 2018 5:30 pm, Post To Sync, and invalid data from the RCM as Built data needs to within. To move through the stereo system a solution & Questions about the Forum, do Sell. Phone menu in Sync by ember1205 Thu Jul 09, 2015 7:48 am, Post 's! 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