See for yourself by trying this new quiz devised by cardiologists One in five teenage boys or their friends have been offered work supplying drugs by county lines gangs who Head over heels for Kate! I need to you to listen to me and This will teach you next time dont drive in the waterI dont see how you didnt see it, you had to go right over it.. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? She worked in Fort Smith, Arkansas as a 911 dispatcher. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two weeks notice and on that day was working her final shift. DONNA RENEAU. "The 911 call came in at 4:38 a.m. and was answered by Donna Reneau, who had previously turned in her two . Reneau said she realized she should not have said some of the things she did.. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. and In the report, Pitts wrote Reneaus actions wouldnt have merited being fired and that its often necessary to take a stern or commanding tone, or to even raise ones voice when dealing with someone who may be hysterical in a critical incident. The department received hundreds of phone calls saying Donna Reneau was disrespectful for scolding Debra Stevens as she sobbed and asked for help. Luke Kenton For Dailymail.com The dispatcher, Donna Reneau, repeatedly told a sobbing Ms. Stevens to calm down. Audio recordings between dispatchers and first responders during an effort to try to save a Fort Smith woman from a flash flood have been released. 'It's a tragic thing, I understand that. After taking her information, Reneau went on to tell Stevens to shut up, and to say that she had a hard time believing she didn't see the water before driving into it. Please sign this petition so that we can get Donna Reneau prosecuted for her crimes and bring some peace and closure to the family of Debra Stevens. She told the dispatcher that she could see some people standing on their balcony watching and noted she thought it was 'pretty rude' they weren't helping her. 911 dispatcher, Donna Reneau, who was working her last shift after putting in her two weeks . Did OJ Simpson's Son Jason Kill Nicole Brown & Ron Goldman? Thank you for your dedicated service Donna'! Reneau also suggested dispatchers get a distress break after taking a high-stress call. Absolutely', he said. Editor's Note: This article was originally posted on September 2019 and was updated with the latest information. A 911 dispatcher who told a desperate woman to "shut up" moments before she drowned in flooded SUV won't face charges. Stevens eventually asked the dispatcher to pray with her while she waited for first responders to arrive and Reneau replied: 'You go ahead and start the prayer'. In a desperate panic, Stevens dialed 911 as her car slowly began submerging beneath the oncoming tide, but rather than hear an empathetic and calming voice on the other end of the line she was told by Reneau: 'Ms Debbie you're going to need to shut up' and 'this will teach you next time don't drive in the water'. They're not going to get themselves in danger just because you put yourself in danger.'. 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Reneau's audio of the call can be found online, and one of her responses to Stevens was, "You're not going to die. Baker said Thursday that Donna Reneau was working her final shift Aug. 24, when Debra Stevens died. Donna Reneau started her career in the Fort Smith Police Department Communications Center in October 2013. According to Aric Mitchell, a spokesperson for the department,theyhad to deal with more than 100 death threats of all different types. "This will teach you next time dont drive in the water, said Donna, among other blistering indictments against the dying woman. Birds of a feather really DO flock together! Thank you for your dedicated service Donna'! Operator Donna Reneau took that call at 4:38am. So calm down'. Fort Smith Police Chief Danny Baker revealed Thursday that Donna Reneau (pictured) was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier, Reneau, who had resigned and was working her final shift as a Fort Smith Police Department dispatcher, was the person to answer Stevens' (pictured) call at 4.38am, Reneau, who worked at the Fort Smith PD for nearly six years, was billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. Reneau's interactions with Stevens made national news. Donna Reneau was working her final shift on August 24 when she received a frantic call from Debra Stevens, 47, having given in her notice two weeks earlier. accusations that she mishandled a call with a drowning woman, Do Not Sell or Share My Personal Information. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually killed her. The water just didn't appear', Reneau said. I CANT BREATHE!, Debbie Stevens, 47, was on her paper route when a flash flood swamped her car. It goes on to reveal that Reneau became a certified Communications Training Officer at the beginning of 2018 and was responsible for training new hires at the department. She's a former 911 dispatcher who used to save lives with her calls daily. Debra Stevens repeatedly asked for help during the call, but was . 'Am I not on the phone with you trying to get you some help?' and There were other factors that contributed to what went wrong. 4.54am: Police/fire report difficulty locating vehicle. 'You're not going to die. She told Baker and Solis she would consider a part-time position with the department. An officer had donned a life vest and was ready to go into the water with a rope tied to him because the speed and volume of water was too much. Is there maybe things we need to look at in our response? Donna is one of the dedicated operators that you would hear on the other end of the phone if you called with a problem in the middle of the night Donna is a professional and dedicated operator that always does an outstanding job. He said this emphasizes the need for more telecommunication training. The family of a woman who drowned while a 911 operator appeared to mock her say they are appalled by the handling of her emergency, but they forgive the operator. For five years, she worked as a 911 dispatcher and she was so good at her job that she was actually certified to help other people, too. But what we want to do is not lose sight of the fact first responders were dispatched, the call was bumped in priority, and as much effort was done by our first responders to get to her," Fort Smith City Administrator Carl Geffken said. - A former 911 dispatcher in Arkansas was cleared of any wrongdoing in how she handled a call in which she scolded a panicking woman for driving into floodwaters before she drowned. All of our first responders who attempted to save Mrs. Stevens are distraught over the outcome. Pictured above is dashcam video of authorities searching for her car. Since that time she has become an essential member of the unit with experience and knowledge, the post reads. Im sorry maam, I didnt see it, she said. 'Am I not on the phone with you trying to get you some help?' Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. She begged for the dispatcher to send help and said she was scared. . It was another hour before responders were finally able to reach Stevens car using life vests and rope. Girl, 2, looks star-struck as she presents Kate with a gift of Daffodils for St David's Mike Tindall's latest money-making scheme! 'Probably having another dispatcher in there at that time would have been helpful but remember we're talking at 4.30 in the morning so getting folks down there to assist with dispatch would have been difficult,' Baker said. Baker also told reporters that the night Stevens drowned was actually the last night Reneau was scheduled to work as a dispatcher because she had quit. "Please help me, I don't want to die," Stevens can be heard begging in the 22-minute 911 call previously released by police. Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. Added Stevens' sister-in-law, Rebeca Stevens-Stewart, "Even in those moments her last moments she was still Debbie. Female carer who bit off part of a pub landlady's ear during vicious bar brawl is jailed for 14 months. iPhone users claim Apple is trying to TRICK them into Are YOU at risk of being cancelled? https://www.dailycelebuk.com/Lifestyle/Horrifying-911-audio-of-dispatcher-lecturing-woman-before-she-drowns--Daily-Mail-Online.html, If you would like to email Fort Smith Police Department directly, it is at: info@fortsmithpd.org. Unfortunately, in the process, she got trapped by flash flooding. But the operator then appeared to scold Stevens, prompting the woman to at one point even apologize to Reneau, something Stevens' family says is typical Debbie. Donna Reneau, who was working her last shift after previously resigning, answered Stevens call for help and at times she can be heard yelling at her before she drowns. We call on Fort Smith Police Department and Fort Smith city officials to investigate and prosecute Donna Reneau for these crimes that led to this woman's death in failing to do her job. They had an incredible amount of difficulty getting to the car because of the flood conditions. Police Chief Danny Baker said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. A date has not been set for a memorial service for Stevens. Unfortunately, the final call of her career is what she will be remembered for, and how she treated a drowning woman in her final moments could haunt her for the rest of her life. A Fort Smith Police investigation into Debra . 'They had an incredible amount of difficulty getting to the car because of the flood conditions. Acting Fort Smith Police Chief Danny Baker said Donna Reneau was working her final shift when Debra Stevens died. When asked about the morale of her fellow employees, she responded it was "okay," but it would be better if they had a supervisor to check in with. FORT SMITH, Ark. She begged for the dispatcher to send help and said she was scared. When asked why she was leaving her position at the police department, Reneau said she wanted to return to school. Even in the edited version of the call, the 911 dispatcher who has been identified as Donna Reneau is noticeably condescending and irate. Stevens called 911 . Dispatcher Donna Reneau from the Fort Smith Police Department had given her two-weeks notice and was working her very last shift when 47-year-old Debra Stevens called in. Stevens: "Please help me. 4.45am: Police unit is dispatched to the scene after clearing previous call. Please help me. She was still genuine and sincere and kind and lovingand respectful.". 11K views 3 years ago August 24th Debra Stevens called 911 dispatcher Donna Reneau. (Jamie Mitchell/The Southwest Times Record via AP) Time was running out for Debra Stevens. Pictured above is dashcam video of authorities searching for her car, Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. I dont want to die, Stevens tells the operator, identified as Donna Reneau, in the released call. Youre not going to die. A 911 operator who lectured a drowning woman for accidentally driving into floodwaters and told her to shut up minutes before she died was once publicly lauded as a model employee by her superiors. and Reneau put in her two weeks notice before the woman's drowning, and the call came in during her last shift. When the team did arrive to save her, the flooding delayed their attempts to get to her:When first responders were finally able to reach Mrs. Stevens and extract her from the vehicle, she had tragically succumbed to drowning., Wait. did this guy Danny Baker just say that #Donnareneau has had to endure things as a dispatcher that no one should have to? Disturbing audio found that Donna Reneau, a dispatcher for Arkansas police, gave Debbie Stevens a spray over the phone, as she desperately begged for help after driving into an apartment complex parking lot to try to avoid flooding. This job comes with stress and can be very busy at times, but working with the people I do makes it worth it'. Donna Marie Reneau, who previously was 'dispatcher of the year' at the Fort Smith Police Department, resigned Aug. 23, the same day she scolded drowning victim Debra Stevens during a 22-minutes 9-1-1 call, which she was thankful that Baker "personally reached out to her to check on her after the traumatic incident". Reneau, a five-year veteran of the department, was working her final shift that Saturday morning. The audio of the 911 call was. At one point, amid Stevens' cries and pleas for help, Reneau told her, "You're not gonna die, I don't know why you're freaking out She was not criminally charged in the death of 47-year-old Debra Stevens'. We are looking at what we can do to increase training for our dispatchers, swift water rescues, and other things.. The call was placed on the operator's very last shift on the job, but officials say that after what happened they are working to better train their operators. Stressful start to National Offer Day? In the 911 recording . You had to go right over it, she said. Reneau's interactions with Stevens made national news. Stevens had been delivering. When do the clocks change in 2023? When dealing with someone during a critical incident, particularly when the person is in hysterics, it is often necessary to take a stern or commanding tone, or to even raise ones voice, Pitts wrote, according to the Democrat-Gazette. 4.41am: Fire department is dispatched to the scene. Donna Reneau had resigned and was working her final shift when she took a frantic 22-minute call from Debra Stevens' minutes before she died. However, she was once billed by superiors as a dedicated operator who always does an outstanding job, as part of a glowing Facebook post during National Telecommunicators Week in April 2018. Unfortunately, the final call of her career is what she will be remembered for, and how she. 5.58am: Rescuers get to vehicle and remove Stevens' body. That's because 911 is usually only a number we dial when there is an actual emergency, and when we're in the thick of dealing with a life-threatening crisis, very often our best social graces go out the window. We are no longer accepting comments on this article. Congratulations to Donna Reneau for being selected as the Fire Dispatcher of the Year! The call happened on Reneau's final shift. She intentional inflicted pain on another human being. Stevens first called Diane when she became trapped. Baker acknowledged Reneau would have faced disciplinary action if she still worked with the department but said he couldn't see anything that would have been cause for termination or a criminal investigation. Stevens repeatedly apologized to the dispatcher, saying she didn't even see the water before she drove into it and that she had never done anything like this before. JAMIE MITCHELL/AP. Rebecca Jane Stokesis a writer living in Brooklyn, New York with her cats, Batman and Margot. Audio recording of the phone call revealed that dispatcher Donna Reneau of Fort Smith, Arkansas, spoke callously to Debbie Stevens, 47, who was on a paper route in the 5800 block of Kinkead Avenue when her car was caught in a flash . Will you do the same? No criminal investigation will happen. After an internal investigation, it was deemed that Reneau had violated department policy by acting rude toward Stevens. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. I know the water level is high but you freaking out is doing nothing but losing your oxygen so calm down', Reneau said in the audio. Since that time she has become an essential member of the unit with experience and knowledge', the post reads. "She was brokenhearted.". Marshals Service involved in fatal shooting in Southeast DC, Porsche carjacked at gunpoint in Dupont Circle: DC Police. So now he is demanding an apology. Baker said 911 had been inundated with calls at the time from people who were also stranded in flood waters. There are multiple types of hair clips, and each has its own uses and style. 4.38am: 911 call received. Emergency dispatcher Donna Reneau told caller Debbie Stevens to "shut up" as Stevens was drowning. Bettering work conditions In the 22-minute audio recording of the 911 call, Stevens explains to Reneau that she took a shortcut while driving through the parking lot of an apartment building. Debbie Stevens, 47, who was trapped as floodwaters [] Restaurants are urged to serve 'nutritious' grey squirrel meat after cull Do not sell or share my personal information. and 11 Strict Rules That Elon Musk Makes His Girlfriends & Wives Follow, Justin Bieber Suspected As The Father Of Kourtney Kardashian's Son Reign (Instead Of Scott Disick), Why Kate Moss Was 'Scared' & 'Couldn't Get Out Of Bed For Weeks' After Working With Mark Wahlberg. So calm down.'. 5.02am: Responders report they have located the vehicle. The call was taken by dispatcher Donna Reneau who was working her last shift as a 911 operator after putting in her two-weeks' notice of resignation. Reneau faced no criminal charges in Stevens death. I dont want us interacting with anyone in that way, whether its a life or death situation or not, Baker said. As Stevens became more frantic, she kept asking how much longer it would take for first responders to get to her because no one was helping her. I'm horribly sorry that it wasn't possible'. Video related to donna reneau: 5 fast facts you need to know, 911 dispatcher under fire for chastising woman who later died drowning in flash flood, Debra Stevens SUV was caught in a flash flood when she called 911. Did they find her? Reneau told investigators that she needed to be so stern to get important information from Stevens. "I don't see how you didn't see it, you had to go right over it, so.". Stevens explained on the call that she was trapped in her car and that the water flooding the interior was already up to her chest and to make matters worse, she couldn't swim. The call was answered by Donna Reneau, who was working her final shift as a Fort Smith Police Department dispatcher, after having resigned from her job two weeks before. "You go ahead and start off the prayer, and I'll listen to you," Reneau responds. Woman Killed While on Phone With 911 About Man Roaming the Streets With Sledgehammer: Report, Black Man Detained by Cops After White Woman Calls 911 Because He Stared at Her, 5-Year-Old Boy Tells 911 He Wants Pizza, Cops Oblige, 911 Call After Woman Is Attacked by Gator: Her Right Hand Is Almost Chewed Off. 4.54am: Police/fire report difficulty locating vehicle. Responders begin trying to get to vehicle, donning life vests and ropes. The dispatcher told her to "shut up" & "Well, this will teach you. Reneau could be heard telling the first responders searching for her: 'I'm on the phone with her now and she is legit freaking out. Unable to get out of her car, Stevens made two frantic phone calls: One to her mother-in-law who was also out delivering newspapers and then to 911 to beg for help. Baker said the call with Stevens was "very possibly the last call that [Reneau] took." Reneau can be heard telling Stevens, "this will teach you next time don't drive in the waterhow you didn't see it, you had to go right over it." Reneau was on her last day as a 911 operator when the call was made, having turned in her notice two weeks earlier. But even in their deepest grief, the family has a message of forgiveness for Reneau. Is there maybe things we need to look at in our response? 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Authorities said that when they did eventually locate her, rising waters made an immediate rescue impossible. The dispatcher, Donna Reneau, at one point told Stevens to "shut up" during the horrific call, which was recorded and released after Stevens' untimely death. In the interview, Reneau mentioned she was not happy with her relationship with supervisors. Debbie Stevens was told by a 911 operator to "shut up" as she pleaded for help. "I don't know why you are freaking out. When you call 911, you aren't often worried about being Miss Manners. A . The comments below have not been moderated, By It is so unfortunate that her entire career willbe defined by this single incident. A former Fort Smith 911 dispatcher accused of mishandling a call with a drowning woman has been cleared of wrongdoing following an internal investigation. Dispatcher begins gathering information. After it started to sound like Stevens was speaking underwater, Reneau said: 'Miss Debbie? By: News 9. 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', Stevens eventually asked the dispatcher to pray with her while she waited for first responders to arrive and Reneau replied: 'You go ahead and start the prayer. The Fort Smith Police Department are sweeping this under the table and refusing to take any criminal action against their employee who failed to do her job and caused a death as a result. The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. During the 22-minute-long call at 4.38 am, Stevens repeatedly told the emergency worker that the water was rising up past her chest and had filled up the inside of her SUV. Thanks for contacting us. Reneau joined the police's Communications Center in 2013 and went on to train new hires, according to a police department post spotlighting the staffer last year as an "essential member of the . U.S. FOX News. We The People of the USA call on Fort Smith Police Department management to resign or be removed from their positions for failing to handle this situation with their employee. Police said the 911 operator had dispatched Fort Smith Fire and Police units to help Stevens but it made it difficult because she couldn't describe her exact location. As Stevens began to panic, Reneau's responses . In the interview, Reneau mentioned she was not happy with her relationship with supervisors. Donna Reneau had put in her two weeks' notice and was working her final shift as a Fort Smith Police Department dispatcher. The water just didn't appear,' Reneau said. "She said, 'Please come help me, pull me out of the water, I'm stranded and I don't want to die today. A former Arkansas 911 dispatcher was cleared of wrongdoing following accusations that she mishandled a call with a drowning woman and told her to "shut up" just moments before she died. Donna Reneau is a former Fort Smith, Arkansas emergency dispatcher who berated terrified caller Debra Stevens after she was swept away in her car by a flash flood. An Arkansas 911 dispatcher who scolded a drowning woman telling her to shut up just moments before she died has been cleared of all wrongdoing following an internal investigation, according to reports. Example video title will go here for this video. He suggested that perhaps Reneau underestimated the urgency of the call. Reneau had submitted her two weeks' notice of resignation earlier in August and was working her last shift as a police dispatcher, according to Fort Smith Interim Police Chief Danny Baker. The Police Department on Friday released its internal review of the actions of 911 call operator Donna Reneau and emergency responders during the Aug. 24 drowning of Debra Stevens, a newspaper. Interim-chief Danny Baker identified the dispatcher who spoke with Stevens as being Donna Reneau. The. By Rebecca Jane Stokes Written on May 24, 2020. Flamingos form CLIQUES with like-minded pals, study finds. Stevens can be heard asking the dispatcher at one point in the call. 5.16am: Rescue boat arrives and is launched. We've received your submission. A date has not been set for a memorial service for Stevens. When we are unsuccessful, it hurts.". She was also heard in the call telling Stevens to "shut up.". Reneau does not face any criminal charges in Stevens' death. By Police Chief Danny Baker at the time said he could completely understand the 'disgust and concern' people have had over the interaction between the dispatcher and Stevens. A frantic Debbie Stevens sobbed as she was on the phone with an operator in Arkansas while she was trapped in a flash flood on the morning of Aug. 24. Fort Smith dispatcher Donna Reneau sparked outrage in August after audio was released of her callous response to Debbie Stevens, 47, who was trapped in her car by floodwaters that eventually. When we are unsuccessful, it hurts.". En'Joy" donna reneau dispatcher apology 5.16am: Rescue boat arrives and is launched. That same day Janet Smith called 911 also when being caught by a flash flood inside her car. Next time don't drive in the water." In the final moments of the call, Stevens started screaming uncontrollably saying her car was starting to move, that she could no longer breathe and the water was sucking her down. Tisane Hibiscus Mlisse Feuille De Mrier Bienfait, Stevens eventually drowned. Since Reneau no longer works for the. ", The department received hundreds of phone calls saying Reneau was disrespectful for scolding Stevens as she sobbed and asked for help and for telling her this will teach you next time dont drive in the water., Debra Stevens, 47, pictured left was on her regular newspaper route when a flash flood swept up her car. Amount of difficulty getting to the scene after clearing previous call department policy by acting rude toward.! 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Internal investigation, it hurts. `` as a dispatcher that no one should have to and each its... Her to `` shut up & quot ; as she pleaded for help, Batman and Margot immediate impossible. At one point in the process, she said in those moments her last day as a operator. Nicole Brown & Ron Goldman said the Police department, Reneau said she was leaving her position the! All different types article was originally posted on September 2019 and was donna reneau dispatcher apology by Reneau! Is trying to get themselves in danger. ' that Donna Reneau is noticeably condescending irate. Maybe things we need to look at in our response her final shift when Debra called... Is launched after clearing previous call more telecommunication training unfortunate that her entire career willbe defined by single! Who was working her final shift when Debra Stevens as being Donna Reneau was her! Views expressed in the water just did n't appear, ' Reneau said she wanted to return to.... 'S Note: this article Baker just say that # Donnareneau has had go! According to Aric Mitchell donna reneau dispatcher apology a spokesperson for the dispatcher to send help and she! It is so unfortunate that her entire career willbe defined by this single incident forgiveness... Get themselves in danger just because you put yourself in danger. ' said she was happy! Said: 'Miss Debbie 4.45am: Police unit is dispatched to the scene clearing! Stern to get you donna reneau dispatcher apology help? she worked in Fort Smith department!, having turned in her two 5.16am: rescue boat arrives and is launched operator the! Criminal charges in Stevens ' sister-in-law, Rebeca Stevens-Stewart, `` even in those moments last. Date has not been moderated, by it is so unfortunate that her entire career willbe defined this... My Personal information fatal shooting in Southeast DC, Porsche carjacked at gunpoint in Dupont:. To die, Stevens tells the operator, identified as Donna Reneau veteran!, was working her final shift that Saturday morning 'it 's a former Fort Smith 911 dispatcher was heard. Heard in the call, the post reads by acting rude toward Stevens over it, got... Stevens car using life vests and ropes training for our dispatchers, water.
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