Even so, DoorDash is battling legal and regulatory issues from a new California law that may force it to classify its drivers as employees to a class-action lawsuit over its tipping and another one over a data breach. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. So, to ace your interview at DoorDash, we have compiled the top 25 interview questions that will help you land your dream career. The Stanford MBA Program is a full-time, two-year general management program that helps you develop your vision and the skills to achieve it. Tony Xu: Yeah, well, I think the first lesson that we learned is, whats ultimately the almost overly simplified problem that youre trying to solve and, if you can ask yourself that question very crisply, I think thats a very clarifying way to really test ideas very quickly. The . I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. And then over time, its about learning how do you build systems? Theres a lot of work thats left to go. What are the principles that you rely on as a leader during the toughest times? Obviously, when we started the company, out of my apartment off campus, we werent thinking about what DoorDash would look like seven, eight years later. In two interviews before DoorDash filed to go public, Tony Xu, the start-ups chief executive, said he was thriving under the heat. 1. justafluke__ 2 mo. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. I would document the customers feedback for recurring issues and provide feedback to the restaurant or delivery driver as well to take note of the mishap caused. The following statement, which is that the vast majority of GDP in most cities is still produced by businesses on the streets, small, medium, and large, and thats why its so important to us. What was going through your mind when you said that to your teacher? Are you improving in some of the systems? Until recently, he said, the start-up was so scrappy that it did not serve its employees elaborate snack spreads and he personally delivered meals in a beat-up Honda. Well, again, crawl, walk, run, as I like to say. Joy Huang: Welcome to View From The Top, the podcast. Our Update History for DoorDash Software Engineer. And I believe at the time we said, would they pay $6 for it? We learned by doing customer service and when I think of thats kind of what we were doing when we were in Startup Garage. As the market matures, they start making money, he said. Or really frankly doing anything that will take a period of time, which is, what you do today may or may not pay off right away. So I think its really important to be intellectually honest. Joy Huang: Its truly impressive to see that you took a lot of what other people might see as obstacles in stride, and then built this drive that we will also see in the story of how you created DoorDash. Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. That was Tony Xu, cofounder and CEO of DoorDash. I think over 6 to 12 months, and you can see a year on year, are you improving on the product? Competitors who cant keep up with its aggressive growth. But cities have been one of the most enduring, I guess organizations that have ever made it through the history of time, far more enduring than businesses have. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. And I think again I mentioned earlier that most of GDP still happens inside local communities. When you start with nothing and you could still grow triple digits, the only mathematical explanation there could be is that youre producing some profits somewhere, Mr. Xu said. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Doordash does a great job of staying a step ahead of the curve. And most of the time that that bias for action means its just focusing on what you can control. The company sometimes dispatched Uber cars to pick up and deliver orders, according to two former employees. We expect DoorDash to see a significant valuation haircut, he said. And then I think the next evolution was really learning about skills in different teams. Tony Xu: Yeah, so, I mentioned that we didnt really, we werent really students or we werent really experts in logistics, per se. Its always really exciting to have an alum join us, especially for a product that all of us are so familiar with. So what does it mean to be a world-class CFO? Making the website more mobile-friendly and responsive for customers on the go. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. Armed with that funding, the company began spending to grow. So weve ordered from from about 1,100 places so far in the Bay Area. This information would prove helpful in determining areas that need improvement and optimizing the delivery process. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. SAN FRANCISCO DoorDash, the leading food delivery app in the United States, has its fans. It took some time to figure out how do you actually improve these inputs? It offers customers the convenience of ordering food from local restaurants through its intuitive website or mobile application. We analyzed 484 interview reviews for DoorDash from various job sites, social network groups and forums. So, how did you consciously think about adapting your leadership style and making sure that you are still the best person for this company for this specific stage? I dont think the journey to solving some of the problems we want to solve of, you know, transforming every brick and mortar business, for example, is going to happen overnight. I value some healthy friction in debates as it uncovers new areas and broadens our perspectives. Joy Huang: I love your choice of wording, which is you can choose optimism and I think that sometimes we tend to forget that because of the outside validation that we inevitably crave that we forget that it is actually something we can consciously have and then just focus on doing what is right to move forward. I think the third thing is you have to trust your team, because no one person is going to get you through any sort of difficult situation, and certainly not a pandemic. Mr. Xu said the challenges were par for the course. Tony Xu: Yeah, well, I think in the beginning, its really about learning how to build a product and how to build a product that people really want. A 2022 survey by LANDED asked more than 1,000 hourly workers what makes them most likely to say yes to a job offer. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. Theyre always hidden somewhere and you may be a restaurant is delayed one day actually because someone didnt show up to work, but you never would have guessed that, if youre just looking at the data of how long it takes them to prepare something, for example, that would never probably register on your dashboard. And I think your ability to articulate that to those around you is really important. I would communicate with the restaurant and the customer to clarify any questions or ambiguities and keep both parties informed of the status of the order. I also set personal and professional goals and work towards achieving them. Which I think looks very different, I think in many ways dashers on DoorDash look very similar to consumers in the sense that they value their time as much, or sometimes more than money. But Im confident that based on where we started, that that gives us quite a lot of opportunities to deliver everything else. Tony Xu: Yeah, and it goes both ways, right? And when things are going really, really well, you should also make sure youre truth seeking. And so I think we have a long ways to go, but were excited about the journey ahead. The pressure is high for DoorDash, which private investors valued at $12.7 billion last year. And I think because of the transparency that we had for many years, even prior to the difficult moments that DoorDash had. And for us, for example, at the beginning of the pandemic, it wasnt obvious to me that even the restaurant kitchens would be allowed to stay open. So operating at the lowest level of detail is pretty much trying to find your way to the right problem and it almost never is at the surface. Influenced by his entrepreneurial and hardworking parents, Xu started DoorDash in his apartment while attending Stanford Graduate School of Business. Moreover, customer satisfaction data could highlight issues with certain menu items or delivery locations and inform the changes to restaurants and drivers to improve the overall delivery experience. And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. And so youve mentioned a little bit about the future of work, about sort of changing regulatory environments. You can find more episodes of this podcast on our website www.gsb.stanford.edu. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. And thats really I think the spirit of how DoorDash operates. So Im not talking about big things per se, but thats what I thought a lot about as a kid. What were some lessons that you learned from that class that stuck with you? Offering more payment options and discounts for customers. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. Because its hard to get better at all of those things at once. Tony Xu: Yeah, I think its always focusing on the inputs not the outcomes. And the way we do that is really with two types of products. Its largest investor, SoftBank, pushed it to merge with Uber Eats last year, according to a presentation viewed by The New York Times, which was earlier reported by Bloomberg. Whether that means its difficult to raise financing or whether a global pandemic hits. Moreover, I would motivate our delivery team to provide exceptional customer service, ensuring customer satisfaction and increasing customer loyalty, leading to increased word-of-mouth referrals. PM basics such as product understanding . After all, maintaining a professional and empathetic demeanor throughout the process is vital to maintain customer trust.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'projectpractical_com-box-4','ezslot_6',628,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-box-4-0'); I believe that the safe handling of food is of utmost importance. I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. Joy Huang: Be careful what you wish for, Tony. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. Joy Huang: Yeah, and we were just talking about how this young enterprising side view and I thought thats a great segue into how you later then also learn about other aspects of entrepreneurship at the GSB. Joy Huang: Thats a really good mental model to have. One investor, Ali Rowghani, said that the company lost money when it entered a new city, but that customers who tried the service tended to stick with it and use it more. And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. DoorDash does not require that you know any specific programming language before interviewing for a tech position. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. Its hard to get better at all of those things at once pain points and areas! Things are going really, really well, again, crawl, walk,,. Intellectually honest colleagues when needed, right to ensure a smooth workflow and avoid unnecessary.! When I think over 6 to 12 months, and Im sure some of it co-created with all the that. Pandemic hits funding, the leading food delivery app in the Glassdoor.. On making sure that we had for many years, even prior to the moments... 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