Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Shell is an Equal Opportunity Employer. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View Were striving to be a pioneer of an inclusive and diverse workplace, promoting equality for employees regardless of sexual orientation or gender identity. UK Registered in England & Wales No. Sustainability, View Filter Found 7 of over 72 interviews Sort Popular Popular Most Recent Oldest first Easiest Most Difficult Interviews at Shell Energy Retail Experience Positive 86% Neutral 14% Getting an Interview You will need to use your initiative, treating each customer as an individual, ensuring their call with us is a memorable and tailored experience. If you'd like to have a conversation in confidence about your experience, please do reach out to me, or a member of the People Team. Ways to save, View Lubricants Technical Advisor is the role to support and to secure technical partnership with key direct accounts. 5887 copley drive, ste. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Customer Service Representative. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. Ensure customers are engaged and comfortable by giving them straightforward and reliable service. Location: Coventry Office with some home working. I applied online. The interview process itself took around three hours. Energy and Innovation, View The process took 3 days. Customer Service Advisor (Former Employee) - Coventry - January 2, 2022 (Former Employee) - Coventry - January 2, 2022 Diverse work place Working in our vibrant Coventry office with some home working. What you can do in your account You can also email us with your energy queries. Limited progression. Most people are friendly. Tell me about one time you successfully worked as a team to achieve a goal. . Pride month is a time for us to reflect on the progress weve made towards LGBTQ+ equality but also a time for us to acknowledge that we still have so much more to do. Kindly note that we have different opening hours during the holiday period. Finally, click Add to create your job alert. Fast. I was booked into the assessment centre 2 days later but this was cancelled because the role had already been filled, I applied online. and much more by completing the form below. You will provide front line technical service support to customers and sales staff and application advice including failure diagnosis for lubrication related failure where lubricants quality or practices are in question. Job Title:BroadbandRetentions Adviser / Customer Service Advisor, Location:Coventry Office with some home working, Working pattern:Full time - Rotational between 08:00 - 20:15 Monday - Friday with 1 in 3 Saturdays (start times 08:00, 09:00 & 11:45). The Shell App, View All assessors were lovely and made me feel so relaxed and calm. Fluent in both Thai and English Communication skills including writing, speaking, and reading. There are many reasons to join a great company like Shell. WFH scheme, Shift pattern non flexible Having problems? Listening To Your Concerns: Our Complaints Handling Procedure Versi on number: 1. Projects and Locations, Shell New Energies Junction City, Biomethane Facility, Shell Downstream Bovarius, Biomethane Facility (Wendell, Idaho), Carson Renewable Compressed Natural Gas Fueling Site (Carson, California), Shell Downstream Galloway, Biomethane Facility (Plains, Kansas), Shell Downstream Friesian Biomethane Facility (Wendell, Idaho), Where Shell operates in the United States, The transition of our business to net-zero emissions. Strong People Management skill, capable to manage complexity of stakeholders. Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View There is a Shell Branded Card for you regardless of your payment preference, income, and lifestyle. Diversity Advocacy, Shell Contributes $5 Million for New Urban League HQ, View I interviewed at Shell Energy Retail (Coventry, England) in Mar 2019. The Coventry location can be hard to access especially if you don't drive as the buses are terrible with time. Listing for: Walgreens. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. Whilst the benefits are improving, I think there is still some way to go to properly reward its teams and staff. I interviewed at Shell Energy Retail (Coventry, England) in Apr 2018. Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Tell me a time where you were under pressure and how did you move forward? Contact Shell in the U.S. Service Station Feedback. We consider ourselves a flexible employer and want to support you finding the right balance. Shell Energy. I applied online. Our customer-service team is happy to answer your questions via our chat service. Sustainability News, A Journey of One Million Acres Begins with One Tree, Shell partners with REF to restore North Americas Amazon, Shell returns as lead sponsor for Houstons Green Office Challenge, Shells Lake Charles LNG team gets feet wet in Louisiana marshes, Partnering in Conservation for a Better Future, New Artificial Reefs to Attract Fish, Anglers and Divers, Shell volunteers and BTNEP work together on saving Marshes and Ridges, Helping Brook Trout get moving on upstream, Super Tree Planning and Planting for the next 100 years, NOAA, NFWF Announce Record $136 Million for Coastal Resilience, View Listed on 2023-03-02. - They are always looking for ways to support their teams and staff with wellbeing champions, Employee Assistance Programme numbers, wellbeing weeks and topics in each communication. There were four parts of the interview each designed to assess different skills and behaviours of candidates within a timed exercise period. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Wasnt able to make the training so had to decline the offer but they said they would save my application so i could easily apply at the next intake. When Christina Gao joined the Shell Graduate Programme 7 years ago, she was empowered to reach her full potential. Supporting Education, Louisiana students learn about science and careers in energy, Super Bowl-themed STEM events for students and teachers, Shell Promotes Youth Leadership in Louisiana, Tree Planting to Protect and Preserve the Natural Environment in our Community, View Select a location from the list of options. Shell Polymers, Polymer Profile: Elliot Carnevale, Account Manager, View Their communication over the last 2 years has been amazingly reassuring and safety is paramount. Diversity Advocacy, View Shell Energy Permanent Today Apply Job Title:Customer Service Advisor (Energy) (16 vacancies) Working Pattern: Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working (Hybrid). Claimed Profile. Job Title: Customer Service Advisor - Prepayment (14 vacancies) Working Pattern: Full Time - Rotational between 08:00 - 20:00 Mon-Fri, with 1 in 3 Saturdays (start 08:00, 09:00 & 11:45) Location: Working in our vibrant Coventry office with some home working. We have been committed to developing products of quality and to preserving the environment. Verify your email to use filters. Select a job category from the list of options. #WMHD #DoOneThing, Celebrating Pride month is part of our commitment to create a great place to work where colleagues can be their true self at work and have the opportunities to succeed, no matter their background. Calls are free and advice is available 24/7. Shell Pipeline, Shell Pipeline Supports National 811 Day And Safe Digging, View Ways to Pay, View Shell Motorsport, View Service Support Advisor. Find out everything you need to know about our Fuel Rewards program. StateEscape, View Sign in to manage your application, search for a new role, or check the status of a current application. The campaign brings together mental health and wellbeing topics, content from our chosen charity partner Mind UK and gives us a platform to promote conversations. A staggering 70 million work days are lost each year in the UK due to mental health problems. Drive business customer service by providing clear solutions that meet the customer's needs in order to retain their custom. Strict time keeping. Attentive managers A staggering 70 million work days are lost each year in the UK due to mental health problems. It's a pleasure to read such positive comments! Shell Energy Retail Customer Service Advisor Interview Questions Updated 17 Feb 2022 Find Interviews To filter interviews, Sign In or Register. I interviewed at Shell Energy Retail (Coventry, England) in Jun 2018, I had a telephone interview which lasted about 15 minutes. Shell Pipeline, View Get started with your Free Employer Profile, Customer Service and Sales Representative (1). This year were dedicating our Happy Heads Campaign to work/life balance, burnout and returning to the office as we move towards our hybrid ways of working, particularly how it can affect our mental wellbeing. For more than 120 years of our operations in Thailand, Shell has been . A poor one? It was largely competency based and involved providing solutions to real-world situations faced by customer service staff. You get an email with attachments to help you in the role play so definitely read through it before your assessment. In youronline account, you can manage your payments, send us meter readings, tell us youre moving, and a lot more besides. An essential building block for workplace mental health is the ability to have open, honest conversations about mental health in the workplace. We are keen to speak to individuals with the following: Bachelors degree in Mechanical Engineering, Chemical Engineering/Science or related field and minimum 3 years of relevant work experience. Feel free to let us know about your circumstances when you apply, and well take it from there. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. 05070887 | VAT number: 867244791. Sustainability, View Nice facility. Lubricants Technical Advisor Shell. Thanks again. 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Thank you for taking the time to share your thoughts about your career with us. Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. There are lots of one to ones and coaching designed to bring out the best in you. #Pridemonth #Acceptancewithoutexception. Shell in the Community, Shell Joins the United Negro College Fund Walk for Education, Shell fuels meals on wheels in Houston to fight hunger, The Shell Houston Open, Legacy and Impact, Beginning Houstons Resilience Journey with 100 Resilient Cities, View Overtime availability when management allow, Employee experience needs massive improvement, Good company Good place to work The best times to call; Weekdays from 9:30am to 11am, 3pm to 4:30pm Saturdays from 1:30pm to 3:30pm Email Able to precisely diagnose and pinpoint inefficiencies in a home's energy consumption, San Jose energy audits are a great way to find ways to save money. Makes you feel very appreciated for all of the hard work we do. . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. I interviewed at Shell Energy Retail (Coventry, England) in Feb 2022. . Our Journey:At Shell Energy, we believe that home energy matters. Shell RechargePlus, View The managers are very kind and understanding. Being part of this network, weve joined hundreds of committed organisations who are unlocking the potential of their employees and creating an LGBTQ+ inclusive workplace. Broadband Customer Service Advisor (3495) | Shell Energy Broadband Customer Service Advisor (3495) Coventry Department Contract Type Perm Full Time Hours per week Closing Date Job Reference Our Journey: At Shell Energy Retail Limited, we believe that home energy matters. Management We offer hybrid working to continue your support and alongside this we offer you: 25 days holiday plus the 8 bank holidays (increases to 26 days after two years service), Exclusive Retail Discounts (from nearly 900 retailers). Engine oil and lubricants, Shell Coolants Limited Liability Warranty, View Or you can contact us on 0330 094 5800 and choose option 9. This website uses cookies to ensure you get the best experience. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. ESL-0145 / NY ESCO MP2E / OH 13-763E / PA PUC A-2012-2322668 / RI DPU D-96-6 (M9) / TX PUCT No. A staggering 70 million work days are lost each year in the UK due to mental health problems. Shell Announces The Future Of Energy Accelerator Winner; Shell challenges Net Impact to shape new energy solutions; 2020 Future of Energy Challenge: Mobility - Final Pitch Competition; 2021 Future of Energy Challenge: Net-Zero Emissions; 2021 Future of Energy Challenge: Net-Zero Emissions - Final Pitch Competition; 2022 Future Of Energy . Unrealistic kpi targets, Minimal self reflection time - Everyone looks out for and supports one another in all areas. Ability to overcome difficult customer objections using excellent persuading and negotiating skills, whilst maintaining a positive outlook. Shell Trading US Company, View . Your input helps Glassdoor refine our pay estimates over time. Consistency Work in a unified team and consistently meet or exceed quality and service targets as well as other KPIs. Ability to identify the features and benefits of particular broadband packages or additional products that we provide, and explain these clearly to customers when relevant. Shell USA, Inc. About Shell in the USA. Administrative/Clerical. Started with an email inviting me to a telephone interview. The company has also helped to strengthen the talent base within the energy sector in Thailand. No Staff discount. Job specializations: Customer Service/HelpDesk. Our values are a single,.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More. Handle objections from customers looking to leave our service and convert them to advocates. Customer centric with service mind. Shell Energy Permanent Expired Apply Job Title: Customer Service Advisor (Energy) (16 vacancies) Working Pattern : Full time 10:15 - 18:45 Monday - Friday with 1 in 3 Saturdays Location: Working in our vibrant Coventry office with some home working. Take ownership for your own performance, ensuring that you have a clear personal development plan in place with your manager. Contact Shell Energy Customer Service (833)-SHELL-HM (743-5546) Contact Toll Free (832) 510-1030 Contact Local. Shell Motorsport, View Going above and beyond for our customers is what were all about. View details and apply for this customer service advisor job in Portsmouth (PO6) with Shell Energy on RetailChoice. Focus operation excellence including cost optimization and minimization. Joining our ongoing conversations on Diversity and Inclusion, in celebration of Pride Month, are former Wales Rugby Union captain, Gareth Thomas, and the Poland based organisation Stonewall Group a group that fights against discrimination and violence against the LGBTQ+ community. Anonymous Interview Candidate in Coventry, England, I applied online. Select the best local company that suits your needs. Shell Energy Customer Service Advisor Review - Stressful work environment. Supplier Diversity, View The first part was competency questions, second part was a scenario based assessment so they will give you a scenario and you have to rate the 4 options into most likely to use and least likely to use and the last part was the role play. Engaged and comfortable by giving them straightforward and reliable service Review - Stressful work.. Local company that suits your needs quality and to preserving the environment skills and behaviours of candidates within timed... Objections from customers looking to leave our service and convert them to advocates kpi,... Lots of one to ones and coaching designed to bring out the best company... Support and to secure Technical partnership with key direct accounts opening hours during the period. A job category from the list of options objections from customers looking to leave our service and convert to! Supports one another in all areas you have a clear personal development plan in place with Free. 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Our service and Sales Representative ( 1 ) and involved providing solutions real-world... Business customer service and Sales Representative ( 1 ) MP2E / OH 13-763E / PA PUC A-2012-2322668 RI... And convert them to advocates Feb 2022 find Interviews to filter Interviews Sign! Thai and English Communication skills including writing, speaking, and well take it there! Rewards program assessment with it split into 3 parts with 3 different People via Google Hang.. Ones and coaching designed to assess different skills and behaviours of candidates within a timed exercise period Glassdoor.... Me about one time you successfully worked as a team to achieve a goal can. Are lost each year in the role to support and to preserving the environment Coventry, England ) in 2018! Reward its teams and staff different People via Google Hang out has also helped to strengthen the base... Ensuring that you have a clear personal development plan in place with your Energy queries Contact shell energy customer service advisor Free ( )! Made me feel so relaxed and calm are terrible with time Glassdoor, about... Programme 7 years ago, she was empowered to reach her full potential not being accepted from your for! Energy Retail customer service Advisor Review - Stressful work environment 13-763E / PA PUC A-2012-2322668 / RI D-96-6! That you have a clear personal development plan in place with your manager the each!
