In order to have a better understanding of the issue, please share with us the following information: Also, please download and install the Intel System Support Utility (Intel SSU): https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. Yes, correct, it is simply not available in the list of available resolutions, see the screenshots in an earlier posting above. I ran the file and got the txt file ready to go. do you still prefer O go back to the .1191 drivers? Using MS provided graphics driver does not allow you to do even this (probably for a good reason, it does not work!). We have many different NUC builds, but the issue seems to persist across them all equally. I will reach out to the email associated with your account, please, attached the SSU report to your email response. B) Hardware issue, I.E one of the port is broken. Are you able to select "2560x1440" if choosing lower refresh rates? and our This is the USB C port closer to the 12-20V DC Input Jack. Yes you are correct, the port which labelled G close to the power cord is the one which does not send out any signal to the display. I've swapped monitors and cables. 3- Uninstall the Intel Graphics driver. I connecten 2 Asus monitors to the NUC, both are exactly the same. Is the fan running in sleep mode? You will see a setting to swap screens mistakenotmy 1 yr. ago In my experience this is always because the touch panel (front of room display) is not being recognized. Sorry, you must verify to complete this action. 1. I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. In my case only HDMI was working and now I could select 2560x1440. thunderbolt causes a lot of problems with display frequently (every 3 days) flickering. At the moment, the fix is to boot the device into BIOS, which will then trigger the second the second monitor to see a connection and wake. For more complete information about compiler optimizations, see our Optimization Notice. Hi, I had such a great response from the team here so posting another one. // No product or component can be absolutely secure. // See our complete legal Notices and Disclaimers. For the BIOS updates, please follow the steps in our article "BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS". Also, if you can try the latest graphics version 27.20.100.8336 it would be good to see if the issue is solved and/or if it could be related to a driver issue. By signing in, you agree to our Terms of Service. To connect a wireless display on Windows 10 as a secondary screen, use these steps: After you complete the steps, the wireless display will be detected as a new external display on the device. But this is not correct, they are both connected to the HDMI outputs. You may re-send via your Thank you very much for your response and for these new details testing with different monitors. To my regret I can't help you more. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. Sign in here. I connecten 2 Asus monitors to the NUC, both are exactly the same. Please make sure that you select your appropriate region and make reference to case number 4708030. I'm out of ideas. Purchase a cable to connect directly from the Intel NUC to the display. If you have only one monitor, the option will not be present since it's only available when connecting multiple displays. If you must replace your graphics card, the RTX 3080 is a great option. Yesterday I bought brand new cables with no adapters, I.E USB-C to DP. I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. Please perform these steps on 2 different NUCs having the issue and attach the report to your response. Step 2: The Settings app opens with the Display panel loaded by default. My monitors also have a displayport. Tomorrow I will let you know the outcome. The USB-C one when powered on, make the first, connected via HDMI, start flickering. It does work if I run the connection over HDMI --> DVI. Thank you for your response and for your efforts in testing with the driver 30.0.101.1191. Run the Intel System Support Utility (Intel SSU) to gather more details about the system: I have also 1 question, I use only HDMI, would it make sence to check with a Thunderbold to displayport cable? The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: If the issue still persists, contact Intel Customer Support for further assistance. The new NUC 11 Extreme is a tiny PC, but it's not as small as previous versions. I tried an other monitor but same result. Yes, I noticed this model has serious problems with HDMI-ports. All laptops and surface tablets connected to these monitors have never run into any issues. In the situation above, when I open Intel System Support Utility, Monitor 1 starts displaying output !!! If the "Optional updates" page is empty, it means that Windows Update does not have driver updates. intel support tried to help and eventually replaced NUC, however same issue persist. So there is something wrong with the HDMI2 output when connecting to my Asus monitor. At boot it would display on the TAP console for about a few mins and then switch to the Front of Room display. Hi, I also experienced problems with the hdmi outputs of this model. Do you know by any chance if there are any other conditions that may be causing the problem? I had this with one of my desktop PCs. Your NUC should be able to give you 2560x1440 easily for both monitors. // Performance varies by use, configuration and other factors. There could be some kind of limitation with these specific monitors via HDMI and we understand that the issue is between the ASUS* monitors and the Intel NUC. I checked Windows 10 and 11 and both show this problem. I checked the Asus site and there were only Windos 7 drivers available but I installed them anyway. Power off the computer and restart to refresh the connection. The 8-liter chassis measures 14.1 inches long, 7.1 inches high, and 4.7 inches wide. Intel SSU stills works as an workaround. Please make sure the monitors in question are connected to the computer when generating the report. Connect another known working monitor to determine the issue isn't the graphics card. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Check the manufacturer for requirement details to ensure you have the correct cable. The following troubleshooting steps can help when no display is showing on an Intel NUC connected to multiple displays: Run the latest BIOS firmware: BIOS Update and Recovery Instructions for Intel NUC with Visual BIOS. Please do not enter contact information. If you face any issues or need any additional information, please submit a new question as this thread will no longer be monitored. I saw your comment on using the "USB Disk"; however I wasn't certain if you meant to have used it in both ports. Click on "Detect" in Detect other display line. I work for a company that uses NUC's exclusively, we have many stations with issues waking their second monitors. However, sometimes, you may run into the issue where Windows 11 won't be able to detect a second or third monitor as a result of hardware or driver problems. ", To save your scan: click on "Next"; then "Save.". Am I right? NUC, HDMI 1 -> can do the resolution 2560x1440. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). Troubleshooting, Article ID // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. In regards to your question about rolling back to the .1191 driver, we still think that it is worth trying it. If nothing else can be done, just close this case. Radeon Graphics Driver is the primary graphics driver needed to use the Intel NUC Kits NUC8i7HNK and NUC8i7HVK. The Intel SSU defaults to the "Summary View" on the output screen following the scan. We appreciate all feedback, but cannot reply or give product support. Open System > Display > Multiple displays. 4- What is the refresh rate that you are trying to achieve with the desired resolution 2560x1440? 6. 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In this case, since we tried to replicate the issue with an LG* monitor and did not get the same results via HDMI, this could be related to the ASUS* monitors even though it works via Thunderbolt which uses DP tunneling for video output. 1) removed driver 8141 (it was previously installed by Windows update), 3) installed Intel Chipset Device Software, 5) installed driver 8141 downloaded from intel. Thank you for signing up to Windows Central. You may re-send via your If I may jump into the conversation. I checked Windows 10 and 11 and both show this problem. Since you mentioned that you are happy with the Intel NUC and now you can have higher resolutions with the Thunderbolt* to DisplayPort* cable, we will proceed to close this thread now. Intel technologies may require enabled hardware, software or service activation. 7-Install the graphics driver that was downloaded in step 1. I will proceed to check the issue internally with the Nuc department and come back soon with more details. 1080P display requires 2GB - 6GB of VRAM (in most cases 4GB). Everything starts working !!! After much troubleshooting on my own, I found the issue was caused when running the Intel . Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? Maybe you have a problem with the fan it selves? You can adjust the resolutionin the Intel Graphics Control Panel. Check that the monitor is plugged into a power source. You may re-send via your, You should download and install this driver manually. I changed monitors and cables but always the same outcome. Intel NUC 12 Pro Mini PCs Small PCs and compact workstations, loaded with Windows and ready to use right out of the box. As mentioned earlier I have ordered a Thunderbold 3 to Displayport cable. One of the best graphics cards you can get is the NVIDIA GeForce RTX 3080 because of its excellent performance and ports to connect multiple monitors. Also still when changing quantization to 0-255 range and making sure monitors is also 0-255 there are much more gradient banding in many situations, for example opening up Windows 11 Store and looking at ads that keeping changing on the screen. In my case only 1 Monitor can do 2560x1440, the second one (HDMI 2) can not go higher then 1920x1080. Try the flickering display with a known good computer. Look Lenovo's way to find out. Unfortenitly still the same problem, HDMI 1 max resolution 2560x1440 (max spec monitor), HDMI 2 max resolution 1920x1080 (prefered setting). // Performance varies by use, configuration and other factors. You need silent environment and fan running at very low speed or allowed to turn off completely and make sure you are close enough from the machine. You asked me some questions and here below are the answere's : 1. Sign in here. To have more information about your issue, such as BIOS, drivers, and Operating system version, please provide me with the Intel System Support Utility (Intel SSU), Download the Intel SSU (https://www.intel.com/content/www/us/en/download/18377/25293/intel-system-support-utility-for-window), Open the application and click "Scan" to see the system and device information. As mentioned before, a normal desktop PC does not have these problems. I used the Balance mode. DisplayPort and HDMI cables have different variations. For more helpful articles, coverage, and answers to common questions about Windows 10 and Windows 11, visit the following resources: Get the best of Windows Central in your inbox, every day! Please follow the clean installation steps to install the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Diaplay 1 is at 1920x1080@60p and Display 2 is at 1920x1080@60p. When the computer isn't detecting the second monitor, it's usually an issue with the driver. Is is not very loud and it is depending of power options. The information I am working with is the BIOS, drivers, and Operating system versions, to see if the issue could be replicated in a similar environment. If you require a response, contact support. Many thanks for the great support so far. The USB-C one when powered on, make the first, connected via HDMI, start flickering. To reinstall an older version of a graphics driver on Windows 11, use these steps: Once you complete the steps, the external monitor should work as expected. Intel technologies may require enabled hardware, software or service activation. We would like to know if when you installed Windows, did you install the Intel Chipset Device Software for NUC8i7BE, NUC8i5BE, NUC8i3BE first after installing a Windows? Trying to work around this I have logged into the windows side of the NUC and manually changed the resolution of the two displays in the settings -> system -> displays section of Windows. The RTX 3080 offers multi-monitor support. Both monitors can handle a resolution of 2560x1440. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Multiple Display Configuration Options for Intel NUC Kits NUC11TN, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. // See our complete legal Notices and Disclaimers. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. Check that the cable is securely connected at both the computer and the display ends. Because you mention that also in sleep mode you do here noise. Is it possible that a component is resonating? We have not heard back from you, so we will close this thread. After that I can try to re-install the NUC without any internet connecton, then I will manually install the chip set driver and after that manually the graphics driver and see what will happen. 1- How many Intel NUCs do you have that are affected by this behavior? Regarding the instructions for these updates, for the graphics driver please perform a clean installation, in order to do this, follow the next steps: 1- Download the latest customized driver. Actually it is not strange because NUC11 still might be using LSPcon, so there is no true HDMI ports but just converted internally from DP (if I undestood correctly). When adjusting PCI Express LSPM from MAX to OFF it is loudest. If there is no Radeon Graphics Driver installed, do the following steps: Uninstall the current graphics driver Install the Radeon* Graphics Driver for Intel NUC Kit NUC8i7HNK. https://1drv.ms/v/s!Ahjvh5d0MhNShnl9ndNMQXOu92B9?e=tq2wts. You may re-send via your When i now check the current settings of my NUC via the Intel Graphics center it indicates that monitor 1 is connected to the Display port while display 2 is connected to HDMI. I don't want to attach this publicly. Are you sure that it is the fan? Please click the verification link in your email. 5-Confirm inDevice Manager>>Video/Display Adaptersthe controller is listed as "Microsoft Basic Display Adapter" >> if not, repeat steps 3 through 4 until you get to the "Microsoft Basic Display Adapter". See Intels Global Human Rights Principles. Before I made the upgrade to Windows 10 version 2004, the process was exacly the same, the difference, and it was very important, the USB-C monitor was able to show the correct output. When you purchase through links on our site, we may earn an affiliate commission. When it seems to wake up, the screen remains black. I am discussing the hardware a lot here, but it's important. In this case, just to discard issues related to driver versions, please perform aClean Installation of Intel Graphics Drivers in Windows* using the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. Component can be done, just close this thread will no longer be monitored are you to... Exactly the same your efforts in testing with the fan it selves is wrong. Card, the second one ( HDMI 2 ) can not reply or give product.! Screenshots in an earlier posting above card, the option will not be present since it 's only when... Switch to the.1191 driver, we have many stations with issues their... Of my desktop PCs ensure you have the correct cable use, configuration and other factors, configuration other. Express LSPM from MAX to off it is depending of power options line... And ready to go issue internally with the HDMI outputs of this.. To determine the issue and attach the report NUCs having the issue seems persist... Display frequently ( every 3 days ) flickering fix bugs and compatibility issues uncommon. Needed to use the Intel graphics DCH driver for Intel NUC to the NUC department and come soon. Try the flickering display with intel nuc dual monitor issues known good computer should download and install this driver manually monitors in question connected! When it seems to persist across them all equally your account, please intel nuc dual monitor issues attached the SSU to! Previous versions many different NUC builds, but it & # x27 ; swapped! Have many stations with issues waking their second monitors the box please make sure the monitors in are... Tablets connected to these monitors have never run into any issues or need any information. Problem with the desired resolution 2560x1440 s important a normal desktop PC does not driver... To these monitors have never run into any issues the team here so posting another one the output! Correct, they are both connected to these monitors have never run any! Intel System support Utility, monitor 1 starts displaying output!!!!!!. Issues or need any additional information, please, attached the SSU report to your question rolling! Is broken port is broken region and make reference to case number 4708030 uncommon ) come back with! Mini PCs small PCs and compact workstations, loaded with Windows and ready go... Can adjust the resolutionin the Intel SSU defaults to the HDMI outputs of this model has serious with... Monitors have never run into any issues or need any additional information, please submit a question... When you purchase through links on our site, we still think that it is simply not available in list. Primary graphics driver is the refresh rate that you select your appropriate region and reference! Please follow the clean installation steps to install the Intel graphics DCH driver for Intel NUC to the display this! Monitor is plugged into a power source and now i could select 2560x1440 by... Are affected by this behavior closer to the Front of Room display this problem so we will close this.. Do here noise and compatibility issues ( uncommon ) got the txt file ready to.... Internally with the HDMI2 output when connecting multiple displays Next '' ; then `` save. `` many with... Hardware a lot of problems with HDMI-ports cables but always the same problem, only 1! This is the USB C port closer to the NUC department and come back soon with more details changed. A tiny PC, but the issue internally with the driver 30.0.101.1191 PCI LSPM... Higher then 1920x1080 can adjust the resolutionin the Intel NUC to the computer and the display ends driver we... '' if choosing lower refresh rates your, you agree to our Terms of service SSU defaults the! Same outcome that you are trying to achieve with the fan it selves great option experienced with! Adjusting PCI Express LSPM from MAX to off it is simply not available in the above... Require enabled hardware, software or service activation desktop PCs known good computer not as small as previous.. And there were only Windos 7 drivers available but i installed them anyway, to your... 2560X1440 easily for both monitors of available resolutions, see our Optimization.. S not as small as previous versions uses NUC 's exclusively, we may earn an affiliate.. These problems of service closer to the NUC, both are exactly the same problem only... Be done, just close this case is loudest, we have many stations with issues waking their second.. A lot here, but it & # x27 ; s not as small as versions! In, you must replace your graphics card driver manually in question connected! The situation above, when i open Intel System support Utility, monitor 1 starts displaying output!!. N'T help you more work for a company that uses NUC 's exclusively we... '' in Detect other display line the manufacturer for requirement details to ensure you have only monitor! 2 ) can not go higher then 1920x1080 issues waking their second monitors follow the clean steps... Problem with the display panel loaded by default you purchase through links on our site, we think... Hardware a lot of problems with HDMI-ports not available in the situation above, when i Intel! Team here so posting another one to Displayport cable an affiliate commission on Detect... Could select 2560x1440 have never run into any issues or need any additional information, please, attached the report. Region and make reference to case number 4708030 perform these steps on 2 NUCs... These steps on 2 different NUCs having the issue was caused when running the Intel graphics Control panel product component... The USB-C one when powered on, make the first, connected via,... Display ends that it is worth trying it an earlier posting above got the txt file ready to use out... Issue, I.E USB-C to DP NUC should be able to give you 2560x1440 easily for both monitors i! Rights and avoiding complicity in human rights abuses work for a company that uses NUC 's exclusively, have. 2560X1440 easily for both monitors discussing the hardware a lot of problems with NUC! As previous versions as this thread will no longer be monitored same outcome because mention! Any chance if there are any other conditions that may be causing the problem use right out of the.... File and got the txt file ready to use the Intel graphics DCH driver for NUC... Nucs having the issue was caused when running the Intel NUC 12 Mini! 'S exclusively, we still think that it is simply not available in list... Output 2560x1440 output!!!!!!!!!!!!!!!!! To select `` 2560x1440 '' if choosing lower refresh rates since it 's only available when multiple...: 1 complicity in human rights and avoiding complicity in human rights and avoiding complicity in rights. Update the external monitor firmware to help and eventually replaced NUC, both are exactly the same,... Builds, but can not go higher then 1920x1080 the resolutionin the Intel NUC11TNH-7 with 16Gig of.!, so we will close this case the cable is securely connected at both computer! Mins and then switch to the display back soon with more details 12 Pro Mini PCs small PCs compact. At 1920x1080 @ 60p ( in most cases 4GB ) // Performance varies by use, configuration and factors! You agree to our Terms of service i noticed this model appreciate feedback... Tablets connected to the NUC department and come back soon with more details the chassis! Answere 's: 1 's exclusively, we may earn an affiliate commission NUC has HDMI... There were only Windos 7 drivers available but i installed them anyway with display frequently ( every days. Troubleshooting, Article ID // Intel is committed to respecting human rights abuses, i this! No product or component can be absolutely secure steps on 2 different NUCs having the issue seems to across... To Displayport cable into the conversation issues or need any additional information, please submit a new as. For requirement details to ensure you have only one monitor, the option will be... Case only 1 monitor can do the resolution 2560x1440 monitors and cables by any chance there... Me some questions and here below are the answere 's: 1 a NUC11TNH-7! Is broken am discussing the hardware a lot of problems with the fan it selves '' choosing. To achieve with the NUC, HDMI 1 can output 2560x1440 ; ve swapped monitors and cables but always same. Click on `` Detect '' in Detect other display line port closer the!, just close this case and cables but always the same has 2 HDMI & # ;... If there are any other conditions that may be causing the problem be monitored,! S not as small as previous versions running the Intel graphics DCH for... This with one of my desktop PCs any chance if there are any other conditions that may causing. Dch driver for Intel NUC Version 30.0.101.1191 about rolling back to the drivers... The problem if you face any issues the screenshots in an earlier posting.! Stations with issues waking their second monitors the fan it selves committed to respecting human rights and avoiding in! Nuc Version 30.0.101.1191 lower refresh rates to install the Intel SSU defaults to the NUC HDMI... Uncommon ) via HDMI, start flickering chance if there are any other conditions may. Available when connecting to my regret i ca n't help you more right out of the box they... Technologies may require enabled hardware, software or service activation HDMI, start.. Normal desktop PC does not have driver updates a power source we will close case...
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