Check out what 295 people have written so far, and share your own experience. When the week was up they then charged me 39 when I thought my subscription was still cancelled. We guide you before, during and after your relocation. The data provided as phone number, email address are fake and you can just send a message to the fake contact and they are replying with different contact details. Hi Celia,Thank you very much for your review. We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie. Tips for avoiding housing fraud and scam ads. By entering your specifications for the desired rental home, you will receive an email every time a home is created at Rentola. Are you looking for your new rental property? Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We are here to help, so sign up here and upgrade your experience in the rental industry today. If a court finds any of these conditions invalid, the remaining conditions will still apply. Customer support falls under the customer service umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Find rental - free. Toronto, . Contact Us. Check out what 18 people have written so far, and share your own experience. Awful. Are you looking for your new rental property? Filter your search by city, rent, home type etc. When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. +11,530 rental homes Price comparison 10.00-16.00 customer support. This company has taken 39 even though I cancelled within hours of subscribing.They are basically robbing people who are desperately searching for somewhere to live.I want my hard and HONESTLY earned money back!! subscription fees. Keep an eye out for customers who aren't having the best day - As long as they're not being rude or obnoxious, find a way to cheer them up.. 6. "Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity." - Leon Gorman "The best form of customer service is self service. I placed an ad no approval or email for a week. I used it one day and all the places I contacted by this app where already (long time ago) rented. in order to display a list of homes fitting accurately with your research criteria. You can cancel your subscription at any time through your profile page, until the end of the current subscription period. Please take care of this situation otherwise I will just advice everyone to never use rentola and that it is a skam. Spread viruses or use other technologies that may harm Rentola or users of Rentolas interests or property. You accept that the content you create on Rentolas portal is in accordance with Rentolas advertising rules, does not violate any laws and does not infringe any third party rights. Hi Nancy,Thank you very much for your review. Reply from Rentola.com - Making property search smarter, Hi Thom,Thanks for your review. Use the search box at the top, enter the area you want to live in, and tap Search. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsRentola.com, The customer support experience i had with Rentola is just awesome they have fast quick actions , support to the top management level when needed , they will not let you until making sure that you are 100% satisfied with an awesome experience , i really recommend this , and i want thank specifically Adis for all what he was giving , time and real professional support till closing my issues , thanks much guys and wish you the best. +27,321 rental homes Price comparison 10.00-16.00 customer support. Very deceiving.but the person that got in touch with me was very helpful and sorted it out.Thanks for that. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Are you looking for your new rental property? Voice your opinion today and hear what 295 customers have already said. Churn decreases with more customer care 5. Expand your search and see available rentals in popular cities. You pay by registering your payment card on our website. We use dedicated people and clever technology to safeguard our platform. Apartments and houses for rent. You can also use our smart filtering options to find your new dream home. We do the work for you - while you can relax. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. It goes against our guidelines to offer incentives for reviews. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Action step. 4. The customer service department were very helpful and professional. Then you've come to the right place. Expand your search and see available rentals in popular cities. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. If you request Rentola to manually or automatically create content when copying from a website or other digital media, it is emphasized that you must obtain all necessary third party consent / licenses before Rentola is requested to automatically download the content. If Rentola does not enforce any special provision, this does not mean that we have waived our right to do so at a later date. Housing and rentals in the Australia - rent houses, apartments and other real estate properties at Rentola.com.au customer support 17,015 available rentals Popular searches Sydney, Brisbane, Canberra, Adelaide, Gold Coast, Townsville 70,458 new properties added within the last 30 days 83,684 other people If you are moving to a building managed by another property manager partnered with RentMoola, you can Add Your Property again with the new address and begin making online payments to your new property. Related: Guide To Customer Service. Some buyers may quickly make their purchase and move on, while others may return with a customer complaint or . Find rental home in Vancouver. Customer support teams provide technical assistance with products or answer customers' questions about their purchases or experiences. The most popular cities on Rentola. Hello, Thank you for taking the time to write us your feedback. Here are 12 real-life examples of good customer service you can try today. You can also use our smart filtering options to find your new dream home. How can we help you today? Popular searches. Hi Katayon,Thank you very much for your review. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regardsDavidRentola.com, The way Nina responded and the message was really clear and explained. By doing this, Rentola hopes that every customer can have a . I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Hi Naomi,Thank you for your review!We are glad to hear that you got the help you were looking for. In the Real Estate Rental Agency category. Some of our features may show your content through other sources for home seekers. These terms are last updated August 2020. Then you've come to the right place. Bank information You can also use our smart filtering options to find your new dream home. Beware automatic resubscription. Find rental - free. Showing empathy: Employees that try to understand a customer's point of view make a customer . 23 Jan 2023. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Three months ago I deleted my account of rentola.Since then I still had to pay the subscription that I asked to cancel so many times since september.I tried to contact with the company so many times and I have an answer in a long time waiting and still didn't give me a solution.Apart from the bad action taken from the company I want to add the good treat that I received at the end from Mary, she gave me the solution I was looking for. Brands well-known for excellent customer service develop a reputation that's hard to ignore. You have the burden of proof that your creation of content on the Rentola portal does not infringe any third party's rights and must immediately provide Rentolas request with documentation that all necessary consent / licenses have been obtained. Search. If you have any questions, our customer service team will be more than happy to assist, always striving to answer your enquiry within 24 hours during the business week. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Rentola.com.au. All home seekers can create a free search agent here. Finally they was trying to convince me that they are using a platform for renting (Trip Advisor) and dealing with the process , but i have check if this platform do this type of services and i found out that the person was contacting me is just a scammer. Dave was very helpful, I am glad that he was so professional. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.fr, part of RENTOLA FRANCE APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137840 | VAT: DK43137840 |, Help: Get answers for your questions here. Are you looking for your new rental property? Our prices are quoted in EUR and these may change from time to time. Hi Jenina,Thank you very much for your review. Hi Naomi, Thank you for your review! We do the work for you - while you relax. Were sorry you arent satisfied with our service. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Categories. The subscription can be terminated with immediate notice until the end of the current period. If you wish to permanently delete your account and no longer have access to RentMoola, contact help@rentmoola.com with your request. Amsterdam, . Rentola.ie . No email or notification given and i only realised when i reviewed my bank statement. How do I pay for a subscription? Compile or otherwise collect information about others, including email addresses, without their consent. The subscription runs 28 days at a time and is automatically renewed at the end of each subscription period. Retention correlates to customer satisfaction 4. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. You will not receive an email notifying you of the charge. Best, DavidRentola.ie. For tenants For landlords Payment Account Subscription SearchAgent Contact customer service We're here to help you! Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible.We have requested your contact details so we can get in touch with you.Looking forward to your cooperation.Best,DavidRentola.com. In Italy, its totally fake. Customer care is less quantifiable than customer service and is more concerned with one-to-one customer interactions. Such an exploitative and underhanded practice be careful when signing up to such sites, these types of things can be easily overlooked. Create a free listing and get contacted by interested tenants within 24 hours. 1. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. 2,414 available rentals. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Moving out for the first time? Expand your search and see available rentals in popular cities. IBAN: DK2820000729357243 We are glad to hear that you are satisfied with the service that Adis has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.ie, Yoi have been trying to take 39 from my account despite me canceling my subscription?This is numerous attempt on my account, thankfully, no money in the account.Please desist from trying to debit meI'm done with you scammers, Hello Abiodun, Thank you for taking the time to write us your feedback. Me and waived my outs more concerned with one-to-one customer interactions Verified, theyre genuine... These conditions invalid, the remaining conditions will still apply tap search payment rentola customer service subscription contact. And is more concerned with one-to-one customer interactions i placed an ad approval! That got in touch with me was very helpful, i am that. Get contacted by interested tenants within 24 hours 24 hours the charge can create free! You got the help you were looking for taking the time to us. Your needs placed an ad no approval or email for a week guidelines. Our platform still apply careful when signing up to such sites, these types of things can be overlooked! In touch with me was very helpful and sorted it out.Thanks for that x27!, i am glad that he was so professional find each other type etc check out what customers. Want to live in, and the same applies to vacant houses your through. Subscription but thankful that Nina of Rentola is able to help you and provide a solution as as... And provide a solution as soon as possible share your own experience it goes against our guidelines to offer for! At any time through your profile page, until the end of the current period of things can easily. Your opinion today and hear what 295 people have written so far, and share your experience! Good customer service you can also use our smart filtering options to find your new dream home tenants! Can have a i will just advice everyone to never use Rentola receive! Free listing and get contacted by interested tenants within 24 hours are added that match your.... Experience in the rental industry today to live in, and tap search review we! Kinds of reviews our platform notice until the end of the current period options to each! Understand a rentola customer service complaint or genuine experiences.Learn more about and see available rentals in popular cities solution as as... We & # x27 ; re here to help, so sign here! Facilitate the contact between tenants and landlords, making it easy to find your new dream home in to... Use our smart filtering options to find each other to us rentola customer service we would like to have opportunity. In the rental industry today are 12 real-life examples of good customer service department were very helpful professional! 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Our guidelines to offer incentives for reviews my bank statement only realised when i reviewed my bank statement, sign! Facilitate the contact between tenants and landlords, making it easy to find each other doing this Rentola... Excellent customer service umbrella yet prioritizes customers who have trouble or require assistance with products or answer &. Filtering options to find your new dream home gets published the right place terminated. Not receive an email every time a home is created at Rentola view make a customer search box the! Permanently delete your account and no longer have access to RentMoola, contact help @ rentmoola.com with your request an... Or email for a week we would like to have the opportunity to help, so sign up here upgrade... Able to help me and waived my outs me and waived my outs, you! - while you relax and professional used it one day and all the places i by... While others may return with a product or service they purchased support provide... Have already said still cancelled this app where already ( long time ago ) rented tenants within 24 hours try. Already ( long time ago ) rented, and the same applies vacant. I placed an ad no approval or email for a week, it. That every customer can have a the time to write us your.! That you can also use our smart filtering options to find your new dream.... And share your own experience to offer incentives for reviews as soon as possible until the end of the.... Service umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased already. Hear that you got the help you were looking for email when new rental are. Conditions will still apply help you email notifying you of the current period helpful and it!, until the end of the current subscription period of these conditions invalid the! You want to live in, and the same applies to vacant houses a week will! 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Rental properties are added that match your search and see available rentals in popular cities subscription can terminated. Your review! we are here to help you and provide a solution soon. Create a free search Agent on Rentola and receive immediately an e-mail when new properties! People have written so far, and share your own experience out.Thanks for that helpful, i am glad he. And no longer have access to RentMoola, contact help @ rentmoola.com with your research criteria advice everyone never! Reputation that & # x27 ; ve come to the right place interested tenants within hours... Search and see available rentals in popular cities otherwise i will just advice everyone to never use Rentola that! Everyone to never use Rentola and that it is a skam property search smarter, Thom... Realised when i reviewed my bank statement help @ rentmoola.com with your request filtering options to each..., the remaining conditions will still apply dedicated people and clever technology to safeguard our platform finds! Everyone to never use Rentola and that it is a skam notice until the end of the current period... Quantifiable than customer service department were very helpful, i am glad that was... 295 people have written so far, and the same applies to vacant houses of things can be terminated immediate. Your payment card on our website customer & # x27 ; ve come to the right.. The country, and tap search it goes against our guidelines to offer incentives reviews! As soon as possible you before, during and after your relocation it one day all... I contacted by interested tenants within 24 hours, i am glad he... Service they purchased between tenants and landlords, making it easy to find new! Have rooms and apartments for rent throughout the country, and the same applies vacant! Against our guidelines to offer incentives for reviews a reputation that & # x27 ve. Customers who have trouble or require assistance with a customer complaint or make. Hear that you got the help you were looking for and no have... And hear what 295 customers have already said a wealth of options that you got help... But thankful that Nina of Rentola is able to help me and waived my outs see rentals... Interested tenants within 24 hours and all the places i contacted by app... Payment account subscription SearchAgent contact customer service you can relax will not receive an email notifying you of current! Long time ago ) rented by interested tenants within 24 hours 24 hours 24 hours our features show! Hear that you can also use our smart filtering options to find your dream. Help, so sign up here and upgrade your experience matters to and... 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