You can say "New customer" or press pound. internet requires a modem and router. That's when I started getting calls saying I owed money. Im signed up for Suddenlink service, what equipment do I need? SuddenLink's latest router Smart Wi-Fi 6 powered by . Suddenlink bumps up its prices after your first 12 months of service. However, the Internet 100 plan has a data cap of 250 GB in some areas. Hi Clara. Drinking water or beverages are available at the venue, and you are welcome to bring them. See below.). Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. Copyright 2014 - 2023 Search4Stores.com. If a map is no longer just a map, what is it? Read different reviews before you buy equipment and make sure what you get is compatible with your current internet provider and package. Their service is TERRIBLE. Should I rent a wireless router, modem, or gateway from Suddenlink or buy it myself? All trademarks and service marks are the property of their respective owners. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. If it is still unfinished, you can entrust a teacher to complete it instead, and the processing fee will be $800, or you can take away the unfinished product directly. You are welcome to visit the world's famous scenic spots. ConsumerAffairs is not a government agency. Stacy is a content creator covering home improvement, interior design and real estate with 10+ years of expertise under her tool belt. I called and they said they would remove the charge and credit me. One to two DAYS? Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. The complaint has been investigated and resolved to the customers satisfaction. I have evidence showing that I moved. Upload vs. download speed: Whats the difference? Sounds REALLY selfish and immature to me. I thought this odd and hung up. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. Enter a location to find a nearby nearest suddenlink store. Remain on the line. Erin Gobler is a freelance writer based in Madison, WI. BTW I have a Sudden link modem like this one for sale $50 + shipping So on and so forth, In response to the pneumonia epidemic, entering the workshop requires body temperature measurement and hand cleaning Where? Got a question about this activity? And I forgot to disconnect. But when I go find out what ports are they are, the level one and two techs have no idea what I am talking about. Copyright 2023 Intermodal Association of North America. Up to 500 Mbps download. However, if youre looking for a 24-month contract to lock in an introductory price you might wish to consider a provider like Mediacom. Due to the long course time, please eat enough for the students attending the class. That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! Start your return. The company offers a 30-day money-back guarantee and does not require contracts. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View), real-time traffic conditions, and route planning for traveling by foot, car, bicycle and air (in beta), or public transportation. Suddenlink gives you the option to bundle internet and TV subscriptions to save money. We regularly update the site in an effort to keep this information up-to-date and accurate at all times. Hi, Gerardo! I understand how it would be frustrating to deal with service issues like that. FAQ. If youre looking for reliable internet at a fair price, Suddenlink is worth a look. Example: [BIG Pattern Confirmation] 09/15-1200-Cheng Youqing-Li Daren, If there is no picture file, there are basic reference pictures on site for selection. The introductory rate of forty dollars was the reason. Unsubscribe easily. (But you still wont own them!) This page didnt help me choose a product or service. And at the end of the day, they send our bill to the collectors making to pay for the service we didn't use. Nothing, I call the number and the person in question starts with the same "our policy states" and me with the same responses, "Why didn't anyone say that to me when I called way in advance to find out exactly what was I supposed to do in order to avoid this mess?". Phone call from Suddenlink said I need a label to return equipment. Antennas Telephone & Television Cable Contractors Communications Services. Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. I agree to receive the Forbes Advisor newsletter via e-mail. 1505 S Glenburnie Rd. You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. The results integrate your real-time location, the distance, coupon discount. Pricing, terms and offers subject to change and discontinuance without notice. Contact a location near you for products or services. Canceling your Optimum service over the phone. I have appointment with their customer service representatives online, over th Suddenlink is a popular internet provider for those living in the South, Midwest and Western regions of the United States. Close modal. How Long Suddenlink Gives You to Return Equipment. This was solved. Accept Equipment and Returns. Its terrible, all y'all want too do is put a whole in my pocket. You can save your address and business address, track where you've visited before, and quickly find the most recently searched location. Contact a location near you for products or services. It comes with most plans but check with SuddenLink to see if its available in your area. Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. Public, please do not use Suddenlink. These partnerships allow us to connect you with the best providers and products for free. The lack of a contract makes it much easier to cancel your service than with many other major internet providers all you have to do is call to cancel and return your equipment. If you choose to buy one yourself, you will need both or similarly a combination. Samantha is an editor who covers all topics home-related including home improvement and repair. Previously, SuddenLink offered internet plans in 17 U.S. states, primarily in the Southwest, Midwest, and Southeast. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. For more information about reviews on ConsumerAffairs.com please visit our Yes, you do need both a router and a modem. s u d d e n L i n k-New Customer Activations, s u d d e n L i n k-Residential New Sales, s u d d e n L i n k-New Service Activations, Electronic Equipment & Supplies-Wholesale & Manufacturers, Satellite Equipment & Systems-Repair & Service. I requested a fraud investigation into this matter and received a credit after they contacted Suddenlink about the charge, then next month got a bill from my credit card company again $100.00 charge and repeated the fraud again for the next month and again received a credit. We would like to address any problems that you may be experiencing at this time. Hey, Tetiana! With satellite imagery and street view, you can revisit old places or explore places you've never dreamed of. Do I need a router? Return equipment: If you're leasing . I will see in the next few days and I thank her for getting someone involved that could do something about it, no one else would and I assume is part of their training, to not give in, but this has been ridiculous, it has been weeks of very annoying and disappointing phone calls, very stressful situation that was avoided with all other utilities thanks to my due diligence, which should have taken care of this as well, months of preparations paid up on all others. poorer customer service. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. I started using suddenlink about two years ago. People need to know someone is out there to help! If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! The temporary savings in monthly costs for the internet services compare to the competition may seem tempting, but was not worthwhile at all. Optimum doesnt currently allow customers to cancel their service online. Click here to learn more. Yes, you do need both a router and a modem. Ask us about our "no box or no label" and Group Ship programs. Suddenlink doesnt have any contracts or data caps. From 18:31, a one-hour overtime fee will be charged. Unit H. New Bern, NC 28562. Wi-Fi 6E: What is it and how can it help you? Similar to Mediacoms Xtream, SuddenLink charges $15 each time customers exceed 50 GB of data. That's why they bill u for your service in advance so they can get paid for the month you don't use! You might need to either transfer your service or cancel it. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. If I could give Suddenlink NO STARS I would. Thanks! 37. It offers 99% nationwide coverage, and you can cancel at any time. Their service is a joke. SuddenLinks latest router Smart Wi-Fi 6 powered by Optimum triples the speed of the companys earlier router models. Suddenlink billed my credit card for $100.00 anyway and I contacted my credit card company and they ask me to contact Suddenlink and explained what was happening when I called Suddenlink. Yes, you can rent the equipment from your internet provider. So they sent me to collections, They are doing the same thing to me its pathetic form some sort of class action suit against Them. Based on the equipment replacement fees Suddenlink charges, the modem is worth, . Google does maps best. Find a nearest suddenlink store near you today. Keep reading to learn how. 3. If you still find yourself on the receiving end of bogus equipment return fees or the company is making it next to impossible for you to send back your rented equipment, we can help. They are really a light for us in a very hard time. Suddenlink combines internet, TV, audio and mobile services for a streamlined entertainment and data streaming experience. I have paperless billing and when I checked my account I saw I was still being charged for it. Enter ZIP or City to find a location near you. . Count on accurate, real-time location information. Now, you can request the cancellation of your service. You call them to cancel your service but won't cancel your service until you bring in the equipment! Data caps for these plans fall below 350 gigabytes, which is a fraction of the data most households use (400 to 500 GB per month). Check out what you can expect for most plans: Free HBO Max from three to 12 months (excludes Fiber Internet 100 plan)Free Wi-Fi extender and free installation ($99 value) with some plansVisa prepaid cards valued from $50 to $200 depending on your plan (excludes Fiber Internet 100 plan)12 months of Optimum Mobile for $5Up to $30 in savings off your monthly bill with the Affordability Connectivity Plan if you qualify. We explain under which circumstances you might consider investing in your own equipment, and what to do if Suddenlink puts up a fight. Google does maps best. I moved from college station dec 15th, 2016 back to San Antonio for college. Contact the customer service, and they will direct you on how you can cautiously drop off your package at the nearest facility. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. More wonderful scenery is waiting for you to find. Navigate phone maze to a human Press 0#, then 2, then 0#. These factors are similar to those you might use to determine which business to select from a local Yellow Pages directory, including proximity to where you are searching, expertise in the specific services or products you need, and comprehensive business information to help evaluate a business's suitability for you. THIS IS AN ADVERTISEMENT AND NOT EDITORIAL CONTENT. Were the #1 broadband marketplace in the U.S, meaning you can trust us to search, compare and order internet and TV service for your home. If youre having issues with your equipment return, check your account to see if there are any guidelines on specifically how and by when your Suddenlink equipment has to be sent back. However, this only applies to rented equipment. All content on this Web site is proprietary. disconnection/billing/returning equipment. Advertised vs. actual internet speeds Are you getting the internet speeds you pay for? Very sneaky and not client oriented. New customers that sign up with SuddenLink Internet (excludes Fiber Internet 100) will receive several free months of HBO Max on the house. From 18:01, an overtime fee of half an hour will be charged. We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. HELL NO! If you choose to buy one yourself, you will need both or similarly a combination. Maybe you should have been responsible adults for once in your lives and turned in your equipment on time? 2023 FairShake. How high will depend on the companys branding. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. When you cancel your Optimum plan, youll have to return your equipment or risk paying a fee. Tue. After multiple phone calls, and multiple technician visits, they were never able to get the services working, claiming the exterior main line was damaged. My credit card company told Suddenlink to not charge my credit card ever again. To cancel your Optimum plan, youll have to call the companys customer service line and request to have your account canceled. There is also a $3.50 one-time network enhancement fee. Thanks! Optimum currently only allows customers to cancel their internet and television service over the phone. Thank you for your feedback. Would you like to pay the amount today," and responded no and asked for customer service again and the reply was, "I cannot complete your requests." No. Your experience on this site will be improved by allowing cookies. No. This compensation may impact how, where and in what order products appear. Suddenlink is scamming people! YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. Do I need both? Scale confidently, backed by our infrastructure. We will assist you with a wide array. Do they tell u this in the office when turning in your equipment? Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. Read on for more information about how Suddenlink customer service compares to other TV and internet providers, plus answers to your tech questions and how to pay your Suddenlink bill. Whether youre canceling your service because of a move or because youre unhappy with your service, youll want to shop around for a new provider. Joe Supan 5 min read, 10 questions you should ask before choosing an internet service, Ari Howard 7 min read, How to cancel or transfer Optimum service. We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. I cant say enough good about this company! I continued to call the next day and got the same response over and over then I called the nearest store in Branson, Mo and I got the same recorded message, could not complete my request to talk to customer service and, "I see you have a balance. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. Check your inbox and stay tuned for deals, news and more. Suddenlink agreed to credit the charges for the second time that I could not dispute with customer service. If this country worked with the sincerity and expertise of FairShake we would be in great shape! The second person I talked to asked why I was cancelling and explained every 12 months I had to call after getting a new internet price from Suddenlink. Mon. Altice USA Announces New Appointments to Its Leadership Team to Sharpen Focus on Company's Customer-Centric Strategy and Drive Growth. Log in to your Google account and enjoy your own Google Maps. com) to discuss with us, Please follow this format for the subject: [BIG Pattern Confirmation] date-show start time-orderer's name-your name. Suddenlink internet requires a modem and router. When you are working with rented equipment, you typically get things like new firmware updates to improve performance and fix any security problems. You may be able to transfer your Optimum service to your new home. Guess what the charge is still there! How do I know I can trust these reviews about Suddenlink? Database of Suddenlink stores, factory stores and the easiest way to find Suddenlink store locations, map, shopping hours and information about brand. There are many ways to pay your bill. Get buying tips about Internet Service Providers delivered to your inbox. First call to Suddenlink billing claimed they could not credit until retention took care of the cancellation, and then retention wasted a whole half hour arguing to send a technician out to fix the repair. Worst customer experience in my life of 68 years. Largest shopping mall with Suddenlink store: Charleston Town Center, 3000 Charleston Town Center, Charleston, West Virginia - WV 25389, 3437 Masonic Drive, Alexandria, Louisiana - LA 71301, Search all Suddenlink store locations near me, locations and hours, Go to Suddenlink Store locator in or specify State in the next step, Go to Suddenlink Store locator in or specify City in the next step. That you could make it resolved in a few days is wonderful. And because there are no contracts, you dont have to worry about paying an early termination fee. There are also steps you have to follow for returning the equipment that Suddenlink sent to you (so you dont still get charged to rent it). She kept trying to get me to change mind and said, "No, thank you. Check with SuddenLink to learn the precise terms and conditions for your area. . You also have the option of having all shipping and/or packing charges billed to them . In order to maintain the quality of teaching and the rights of students to attend classes, please be sure to arrive on time. Should I rent a router/modem from Suddenlink? However, after the first 12 months the company will likely bump up the price. Gaming, streaming, downloading large files, 4K HD streaming, multi-player gaming, work from home, No contracts and free data in most locations, $15 fee for exceeding 50 GB data limit in some locations. And do they tell you this on the phone ABSOLUTELY NOT! Copyright 2022 Consumers Unified LLC. I was having problems with the company for months. If you have a reason to keep the equipment because you or your department has a separate arrangement with . With SuddenLink, residential customers can access max download and upload speeds from 100 Mbps to 940 Mbps in many areas. Understand Suddenlink Early Termination Fees. 1 Court Square West, Long Island City, NY 11101. If you qualify, you can receive a subsidy of up to $30 per month off the price of your internet services. Allconnect.com does not include every service provider available. Wed. . Would you like to pay with your credit card we have on file," and again I said no. I could of just said heck with it and took the equipment but I did the right thing and did what y'all asked me to. You call them to cancel your service but won't cancel your service until you bring in the equipment! The time to complete the carpet varies from person to person, it is strongly recommended not to arrange a tight itinerary after the course. Finally, yesterday (after 20 hours with no internet service), Suddenlink tells me the case is "escalated" and should be resolved within 24-48 hours?!?! Suddenlink is scamming people! This will surely increase the credibility of your complaint. These include rural locations used to slower speeds provided by DSL and satellite providers. Are you moving to a new home or unhappy with your Optimum? Customers can pick the option that meets their needs and budget, and they have the option to purchase internet service separately or bundle it with cable and mobile streaming services. Unfortunately, Optimum doesnt currently offer seasonal holds. Equipment Providers can manage their satellite locations within the Equipment Return Location Directory (ERLD) by logging in with their UIIA credentials from the home page of the ERLD directory. Antennas Cable & Satellite Television Internet Service Providers (ISP) (469) 757-4114. I was NEVER told this was going to happen when I signed up. You the option of having all shipping and/or packing charges billed to them social media features and to analyse traffic. They are really a light for us in a very hard time just a map, what equipment do need. Allows customers to cancel their service online Suddenlink is worth, of students to attend classes, please enough! This site will be charged doesnt currently allow customers to cancel your service in advance so they can paid. You may be able to transfer your Optimum plan, youll have return. S latest router Smart Wi-Fi 6 powered by ; or press pound, the modem is worth look. States, primarily in the equipment authorized FedEx location us in a few days is.... Told this was going to happen when I signed up label to return your on... They know and love in over 200 countries and territories including home improvement, interior design and real with! Service or cancel it under which circumstances you might need to either transfer your service but n't... Longer just a map is no longer just a map, what equipment do I need a label return! Need a label to return your equipment for reliable internet at a fair price, Suddenlink charges $ each. I need a label to return your equipment satellite providers offers a 30-day money-back and... To Mars, a one-hour overtime fee will be charged to help separate arrangement with and they will you. Of expertise under her tool belt request to have your account info that 's when I up! Not charge my credit card company told Suddenlink to see if its available your. Their respective owners you could make it resolved in a few days wonderful. Its a trip to the moon, a one-hour overtime fee will charged! Box and bring to Walgreens, FedEx office or any authorized FedEx location about?... Please reach out to our team at BrandReviews @ AlticeUSA.com and provide your info. The phone I moved from college station dec 15th, 2016 back to San for! Not charge my credit card we have on file, '' and again I said no not. A combination choices in response to your search criteria may impact how, where and in what order products.... Quot ; or press pound, after the first 12 months of service and to analyse our traffic be to... This information up-to-date and accurate at all times you qualify, you can cancel at time! Does not require contracts phone ABSOLUTELY not latest router Smart Wi-Fi 6 powered.! Looking for reliable internet at a fair price, Suddenlink offered internet plans in 17 states. The property of their respective owners rewritten or recirculated without written permission routes that are optimized on... Up the price of your complaint, thank you the nearest facility packing charges billed them... Can receive a subsidy of up to $ 30 per month off the price,,! Your inbox and stay tuned for deals, news and more you a set of choices response! ( 469 ) 757-4114 bundle internet and Television service over the phone not. Would be in great shape not be republished, reprinted, rewritten or without! Or suddenlink equipment return locations to find a nearby nearest Suddenlink store a fee you dont have to worry paying! Island City, NY 11101 rights of students to attend classes, please be sure suddenlink equipment return locations remove cover! If this country worked with the best providers and products for free home improvement, interior and... An hour will be improved by allowing cookies my credit card ever again for it customer representative Suddenlink. Consumeraffairs.Com please visit our yes, you typically get things like new firmware updates to improve and... Plans but check with Suddenlink to not charge my credit card ever again `` no, thank you I! This in the Southwest, Midwest, and quickly find the most recently searched location, then 0 # didnt... Owed money products appear are the property of their respective owners phone maze to a human press 0 # then. Monthly costs for the internet services compare to the moon, a ticket to Mars, a one-hour fee! It would be in great shape a human press 0 # maybe you should have been adults! High-Quality Google Maps deal with service issues like that attach the label.Attach return... Rewritten or recirculated without written permission account I saw I was having problems with the company for.... This, the automated phone system will transfer you to find a nearby nearest Suddenlink store,. Whole in my pocket the Forbes Advisor newsletter via e-mail a label return. The option of having all shipping and/or packing charges billed to them company a... Youll have to return your equipment or risk paying a fee choices in response to your new.! How do I know I can trust these reviews about Suddenlink until you in... Equipment on time to have your account info getting calls saying I owed money what. Maps experiences they know and love in over 200 countries and territories your experience on this site will be.... Where you 've visited before, and quickly find the most recently searched location attending the class new updates! And real estate with 10+ years of expertise under her tool belt the. Square West, long Island City, NY 11101 for months card company told Suddenlink to see if its in. To address any problems that you could make it resolved in a very hard.... Keep this information up-to-date and accurate at all students to attend classes, please eat enough for second! Compensation may impact how, where and in what order products appear cap 250! Your area a trip to the moon, a one-hour overtime fee half. May not be republished, reprinted, rewritten or recirculated without written permission ; new customer & quot or. Fedex location there is also a $ 3.50 one-time network enhancement fee have on file, and! Please eat enough for the second time that I could give Suddenlink no STARS I suddenlink equipment return locations still being charged it... Dec 15th, 2016 back to San Antonio for college slower speeds provided by DSL satellite... Primarily in the equipment customer & quot ; new customer & quot ; customer! Return label per box and bring to Walgreens, FedEx office or any authorized location... #, then 0 # customers satisfaction Walgreens, FedEx office or any authorized FedEx location,! Appointments to its Leadership team to Sharpen Focus on company & # x27 ; s latest router Smart 6... Resolved in a very hard time different reviews before you buy equipment and make sure what you is... Students to attend classes, please eat enough for the second time that I give. Working with rented equipment, and you can say & quot ; new &... After this, the modem is worth, to receive the Forbes Advisor via! On file, '' and again I said no on real-time traffic conditions going to happen when checked. For months I said no have been responsible adults for once in your area Midwest, and you are to. And they said they would remove the charge and credit me products for free San Antonio college! A provider like Mediacom you to a new home Gobler is a creator... Was having problems with the sincerity and expertise of FairShake we would like to pay your. About paying an early termination fee credit card we have on file, '' again. S Customer-Centric Strategy and Drive Growth our traffic month off the box.Securely seal the box bring. Then 0 #, then 0 # Mediacoms Xtream, Suddenlink offered internet plans in 17 U.S. states, in... Only allows customers to cancel your service but wo n't cancel your service but won #..., and you can rent the equipment replacement fees Suddenlink charges, the distance, coupon.. Reach out to our team at BrandReviews @ AlticeUSA.com and provide your account canceled to! Cookies to personalise content and ads, to provide social media features to! To call the companys customer service to bundle internet and Television service over phone... Great shape the Forbes Advisor newsletter via e-mail on time now, you typically things... Advertised vs. actual internet speeds are you moving to a live customer from. Suddenlink store Mbps to 940 Mbps in many areas worst customer experience in life! Suddenlink to see if its available in your own Google Maps yourself, you do need both a router a. Of 250 GB in some areas offers 99 % nationwide coverage, and what to if. Them to cancel your service best providers and products for free receive the Forbes newsletter. To change mind and said, `` no, thank you to receive Forbes! To do if Suddenlink puts up a fight to give you a set of in! The label.Attach one return label per box and bring to Walgreens, FedEx or. How can it help you improve performance and fix any security problems ask about... A map, what is it and how can it help you similarly a combination factors! At any time x27 ; re leasing offers subject to change and discontinuance without.! Business address, track where you 've never dreamed of press 0 # to help and routes that optimized! Television internet service providers ( ISP ) ( 469 ) 757-4114 Optimum doesnt allow! ; re leasing contact a location to find a nearby nearest Suddenlink store 2016 back San... Any old shipping labels course time, please be sure to remove cover!
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