reflection on teamwork in healthcare

Every member of the clinical team can contribute to a stronger emphasis on interdependence by embracing teamwork as a core value. How supervisors influence performance: a multilevel study of coaching and group management in technology mediated services. To reach these integrative solutions, team training can include the following behaviors (Allred et al., 1997): Free exchange of information between negotiators (being forthcoming about ones own interests and preferences), Actively listening and seeking to understand the other sides perspective, Asking more questions about the other's position and making less statements about one's own position, Considering or negotiating for multiple issues rather than each issue separately, Avoiding fixed-pie bias and assumption of the other partys key interests and priorities. Manag. AcadMed. 27(3), 342361. Team performance results from the combination of two streams of team functioning (i.e., how the team performs on a day-to-day basis): teamwork and taskwork (Salas et al., 2004). J. Interprof. Saf. Organ. Breast J. In sum, using data aggregated across all teams, teamwork competencies consistently among the lowest rated were identified and represent a set of common challenges to healthcare team performance. doi:10.1037/0021-9010.83.3.377, Baum, F., MacDougall, C., and Smith, D. (2006). Taken together, these factors can lead to silence being interpreted as agreement when team members are avoidant of conflict. Mathieu, J., Maynard, M. T., Rapp, T., and Gilson, L. (2008). Each team member's strengths and skills must be utilized to achieve an optimal patient care experience and workplace satisfaction. One reason for the underutilization is that leaders dont understand the process or know how to engage in coaching effectively (Hackman and Wageman, 2005). (2015) pointed out as essential to managing interdependencies. Towards this end, team effectiveness is best understood as the combination of 1) team performance (results), 2) team functioning, and 3) team viability (Hackman and Lorsch, 1987). The healthcare industry operates in a high-reliability context, and has a critical need to continually enhance team performance due to the nature and gravity of sub-optimal performance (i.e., patient quality of care and safety). This approach has the potential to change the way we interact with each other in clinical settings and ultimately transformthehealth careenvironment. Skip to document Interprofessional collaboration in health care: Lessons to be learned from competitive sports. So, its important that we have trusted relationships so we can depend on others to look at us and say You are not performing or We are seeing some change in your patterns; whats going on and how can we help?. doi:10.1200/JOP.2014.003350, Taylor, P. J., Russ-Eft, D. F., and Chan, D. W. (2005). 2, 289313. The authors present the RAPID model that delineates team decision roles, standing for Recommend, Agree, Perform, Input, and Decide. doi:10.1037/a0032896. In this investigation into healthcare team effectiveness, we provided a comprehensive, evidence-based framework that is generalizable across team types. Teams were successful when they took the time to collect and review data, initiate discussions with the whole team, go over what happened immediately after an event, set aside regular time to review activities, review errors, and discuss how to change team process to improve in the future. After implementing CREW at the Veterans Health Administration, data published in the Journal of Applied Behavioral Science, 2009, showed a significant improvement in perceptions of workplace civility that lend evidence to our claim that CREW interventions cause improvement in civility. A 2012 study on Canadian health care workers yielded similar results. Turpin, C. (2019). Rather than say, Well, you did your job, big deal, so what, if you periodically say, You really handled that patient well, nice job, that goes far. A., Butler, P. W., Griffith, J. R., et al. Sanford, K. (2015). Falk, G., and Falk, S. (1981). Person. Descriptions of verbal communication errors between staff. In the field, teamwork can affect clinical (e.g., diagnostic accuracy, time to response/treatment), patient (e.g., complications, length of stay; e.g., Schmutz and Manser, 2013), and employee (e.g., well-being and patient satisfaction; Ogbonnaya et al., 2018) outcomes. The individual and group interconnect. 58 (2), 164209. The very nature of teamwork gives rise to complex, dynamic processes that arise over time from the interactions of team members. An agenda for the next decade. As the leaders grappled with their own accountability, the team was rarely consulted to provide input or recommendation. doi:10.5465/amr.2010.0181, Hollenbeck, J. R., Ilgen, D. R., Sego, D. J., Hedlund, J., Major, D. A., and Phillips, J. Teamwork requires more than just communication skills, coordination or even mutual goals. This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). doi:10.1136/jech.2004.028662, PubMed Abstract | CrossRef Full Text | Google Scholar, Beaubien, J. M., and Baker, D. P. (2004). Multi-team systems. in Handbook of industrial, work and organizational psychology Editors Anderson, N., Ones, D. S., Sinangil, H. K., and Viswesvaran, C., (London, UK: Sage), Vol. 74 (5), 834839. Cooperation is the thorough conviction that nobody can get there unless This webpage includes listserv compilations for the CMOG membership, SGEA Call for General Positions, Steering Committee Chair, CPD Section Chair, MESRE Section Chair, Member at-Large, Southern Group on Educational Affairs. Additionally, this supports the practical utility of our framework in that it can be used as a common language or message about team effectiveness across the organization. Importantly, the dyad members do not report to or work for one another; rather, each has their own responsibilities and accountability for their joint work. These participants included 10 healthcare leaders representing a variety of functional areas (including Nursing Education, Pharmacy, Communications, Interprofessional Education, Performance Improvement, and Leadership Development), three team science SMEs, and 13 frontline healthcare employees. Lencioni (2012) describes at one end of extreme teams can experience artificial harmony, where team members dont engage in open, constructive conflict (e.g., because of low levels of trust, desire to appear agreeable, discomfort with confrontation) and strive to keep a level of peace. Survey participants were 96 healthcare professionals (N = 10 teams, 96 individuals; 66.7% F, 32.3% M) from a large healthcare organization in the Southwest United States employed across a variety of clinical and administrative functions. Saf. Physician leadership: a central strategy to transforming healthcare. Editor(s): Davis, Charlotte BSN, RN, CCRN. The integration of two metrics that capture different aspects of team dynamics, and challenges teams face as a result of breakdowns in teamwork as they occur in different healthcare settings, support the ecological validity of our findings and the applicability of our framework throughout the entire system. WebNursing Reflection. WebReflective Essay on Teamwork. J. Nurs. The impact of leadership coaching in an Australian healthcare setting. J. Team-training in healthcare: a narrative synthesis of the literature. For example, a new policy was implemented and no clear expectations for how it would be enforced were established, leading some team members to wonder if everyone was being held accountable was everyone actually adhering to the new policy, and moreover was anyone going to check for compliance? Specifically, coaching serves as yet another resource that leaders can provide to the team, and lack of this resource can impede employee development and perceptions of fairness. Saf. We attribute perceived shortcomings in others to a character flaw. (2008). Hum. Work. Disrupted routines: team learning and new technology implementation in hospitals. Use simulation to get team members comfortable with conflict. HavyerRD, Nelson DR,WingoMT,ComfereNI, Halvorsen AJ, McDonald FS, Reed DA. Following the presentation of Team Diagnostic Tool data, individual semi-structured interviews (N = 20 individuals) and one focus group (N = 15 individuals) were held. doi:10.1055/s-0033-1356728, Paoletti, J., Bisbey, B., Zajac, S., Waller, M. J., and Salas, E. (2021). 34 (3), 410476. doi:10.1177/001872089606380210, Vaismoradi, M., Turunen, H., and Bondas, T. (2013). doi:10.1108/eb022895, Tjosvold, D., Tang, M. M. L., and West, M. A. 141 Words; 1 Page; Because in order to provide quality care and improve patient safety all health care providers need to work as a team. Survey items were based on the competency definitions available in the literature. doi:10.5465/amr.2013.0124, Weiss, M., Kolbe, M., Grote, G., Dambach, M., Marty, A., Spahn, D. R., et al. J. Manag. She also emphasized the importance of self-care through mindfulness, exercise, a balanced diet, adequate sleep, time away from technology, and positivity to ward off burnout and other maladaptive work-related behaviors. West, M. A. Teamwork in healthcare: Key discoveries enabling safer, high-quality care. Ciccarelli, D. (2016). One such intervention that can provide more insight is the Start, Stop, and Continue (SSC) exercise. The Foundations of team effectiveness can be thought of as laying the groundwork for successful teamwork (e.g., Supportive Culture); if these elements are not in place initially, it can have a negative bottom-up impact on components at higher levels of the framework. Assoc. Med. (2017). Equally important is clearly defining what level of agreement those with final decision authority need to achieve. 4th Floor Q. doi:10.1111/j.1744-6570.2010.01170.x, Manser, T. (2009). Finally, we pulled from the literature on team science and our collective experience in the field to provide potential solutions to address these challenges. Understanding the factors that determine workplace coaching effectiveness: a systematic literature review. Organ. Haward, R. (2008). The survey was then administered to healthcare teams across clinical and administrative functions (N = 10 teams, 96 individuals), and results were compiled and then used to conduct debriefs with individual team members and teams. Communicating the patient's current clinical condition, care needs, and progress during frequent interdisciplinary meetings allows all team members to identify the areas of care they can impact. Rec. Don't use plagiarized sources. doi:10.1177/1059601118767244, Olanrewaju, O. I., and Okorie, V. N. (2019). Br. b What do you think may be hindering your teams effectiveness? The design of work teams. in Handbook of organizational behavior. Every team member plays his or her particular role and takes on doi:10.1177/001872679705000705. Finally, as the dyad leadership structure becomes more prevalent in healthcare, leadership training best practices specific to this group are needed. Framework Competency Descriptions. doi:10.1177/2041386611405876, Black, J. S., and Gregersen, H. B. In the context of healthcare, accountability is of particular importance as the tasks teams engage in ultimately affect patient safety and quality of care. Group Organ. What do we know about health care team effectiveness? The concept uses each nursing team member's unique strengths and skills to promote the delivery of high-quality, effective nursing care and promote positive healthcare outcomes for all patients. Adm. Sci. Team composition and the ABCs of teamwork. Saving lives: a meta-analysis of team training in healthcare. The qualitative analyses were carried out by two researchers with expertise in team science. Pipas hopes taking time to examine team dynamics will give students a solid foundation. The proposed framework is unique in at least two ways (seeFigure 1; Zajac et al., in press). I will use knowledge that I gained from this experience in my everyday practice. Editors K. J. Klein, and S. W. J. Kozlowski, (San Francisco, CA: Jossey-Bass). Perceived organizational support in health care: the importance of teamwork and training for employee well-being and patient satisfaction. Received: 15 September 2020; Accepted: 06 January 2021;Published: 17 March 2021. (2015). How task and person conflict shape the role of positive interdependence in management teams. Team effectiveness and team coaching literature review. The team diagnostic used in this effort, like any cross-sectional measure, is based on a point in time and the framework includes elements that should be monitored on an ongoing basis. While the authors highlight the many potential benefits (e.g., automated steps, greater access to information when and where it is needed, decision support, integrated care plan), they also acknowledge potential drawbacks, including issues with communication (i.e., access to the technology, overloading members with messages). Organ. How do we raise issues? Methods: The framework was developed in four steps: 1) grounding in the existing team science literature, 2) semi-structured interviews (N = 13), 3) thematic analysis and initial framework development, and 4) revision of the framework through input from healthcare professionals representative of different functions across the healthcare system (N = 13). The practical barriers to these teams reaching their full potential can include differences in training, professional values, approaches to problem solving, and understanding of critical issues (Hall, 2005). Many of these challenges arise out of incongruences between current approaches to patient care and assignment of accountability (Leggat, 2007; Bell et al., 2011). 93 (2), 296316. doi:10.1177/0149206318774622, Driskell, T., Driskell, J. E., Burke, C. S., and Salas, E. (2017). Adequacy of group decisions as a function of the decision-making process. Building competency in the novice allied health professional through peer coaching. As such, we encourage future research to replicate these findings across different healthcare institutions and care settings. Teamwork skills included tools and strategies were reflected upon to improve learning outcomes in clinical placement. Relationships between accountability, job satisfaction, and trust. A meta-analysis. doi:10.1177/0021886306298892, Calhoun, J. G., Dollett, L., Sinioris, M. E., Wainio, J. 20 (4), 571585. Challenges and opportunities facing medical education. In DeChurch et al. All authors contributed to the development, writing, and review of the manuscript. Example items include: 1) Both leaders and team members hold individuals accountable for their commitments and for behaving professionally, 2) Roles are defined clearly on this team, including responsibilities, reporting structure, and decision-making authority, and 3) Team members communicate effectively by exchanging information that is clear, accurate, timely, and unique. In order to manage this interdependency in clinical care, Taplin et al. Groupthink (2nd ed.). WebI have experience in the healthcare field since I am a certified nurse's assistant, I dress residents, turn, or move patients, gather medical supplies, bathe residents, and feed residents. In this essay I am reflecting on an incident that happened in my earlier years of working as a professional nurse. Rogers, P., and Blenko, M. (2006). For teamwork interventions in healthcare to reach their full potential, we need to first identify what drives or contributes to performance. 30 (2), 269287. Toward this end, negotiables (i.e., items the team can weigh in on) and non-negotiables (i.e., items decided at a later point or restricted by external circumstances) can help the team avoid confusion, unmet expectations, and wasted time discussing points that are not within decision limits. doi:10.1111/1467-9620.00181. Health care leaders and individual team members alike share the responsibility for instilling and spreading psychological safety in their organizations. Furthermore, this technology reduced the need for the team to experience patient cases together, and therefore understand each others roles and responsibilities, how the actions of one group affects the work of the other, and the stressors and pressures each groups faces. Med. Too close for comfort? Psychol. Psychol. Finally, characteristics of the team members themselves, including personality and communication or conflict style can create further barriers, even when members are passionate, talented, and working toward the same goal. Through a series of focus groups facilitated by two team science SMEs, stakeholders provided feedback that was incorporated into framework revisions. The purpose of the interviews and focus group was to operationalize or provide rich detail around the challenges identified by the initial Team Diagnostic Tool. Teach. The Team Diagnostic Tool described above was deployed to each of the teams (N = 10 teams, 96 individuals) that participated in the study. doi:10.1111/joop.12119, Kalmanovich-Cohen, H., Pearsall, M. J., and Christian, J. S. (2018). Clin. (2004). Although in its nascent stages, there is evidence to suggest that leadership training specifically around improving leadership skills (e.g., coaching) and communication in dyad pairs can positively influence team outcomes (e.g., engagement; James, 2017). doi:10.1108/LHS-12-2017-0076, Schippers, M. C., Den Hartog, D. N., Koopman, P. L., and Van Knippenberg, D. (2008). (1996) emphasize the importance of the work environment, including time pressure, resource demand, and workload. Finally, identify the activities that result in positive outcomes, and that the team should Continue moving forward. (2015) point to the importance of workflow reappraisal across the team, fostering situational awareness and flexibility, and awareness of the overall operation. First-year medical students are broken into groups of four and five within their anatomy teams. As dyadic pairs can take many forms (e.g., physician and registered nurse, physician and operations manager), uncovering the challenges specific to each of these team types would also move research forward. 4 (5), 396407. In addition, existing frameworks that address teamwork fail to span across multiple health professions (e.g., neonatal resuscitation, Thomas et al., 2004; emergency medicine, Fernandez et al., 2008; and healthcare governance, Brown et al., 2018). The notion of continual development aligns with the overarching mission of healthcare institutions to strive for continual improvement in quality of care and patient safety, and teams often depend on coaching to provide them with opportunities to grow and improve. doi:10.1007/s10869-011-9216-7, Somech, A., Desivilya, H. S., and Lidogoster, H. (2009). For example we often use the phrase: he or she is a good team player. Turpin (2019) shared strategies for building a successful dyadic relationship. 13 (6), 417421. doi:10.1378/chest.10-2533, Bell, S., and Kozlowski, S. W. (2008). Manag. The American Medical College Application Service (AMCAS) delivers services to support medical school admissions offices, Advancing academic medicine through scholarship, Open-access journal of teaching and learning resources. Below we provide a brief overview of this literature, drawing from three overarching streams of research that informed the present work. The authors find that task conflict can lead to greater performance and satisfaction; however, this only holds true if managed actively (i.e., open discussion of differences and firm pursuit of ones ideas) and agreeably (i.e., pleasant, relaxed). Common challenges to teamwork in healthcare are identified along with evidence-based strategies for overcoming them.Methods: The framework was developed doi:10.1002/jsc.668, Shapiro, M. J., Morey, J. C., Small, S. D., Langford, V., Kaylor, C. J., Jagminas, L., et al. Team effectiveness 1997-2007: A review of recent advancements and a glimpse into the future. All rights reserved. Small Group Res. Task conflict management strategies are essentially reflective of the way dissent is processed at the team level and have indeed been linked to team outcomes (Behfar et al., 2008). Manag. Get new journal Tables of Contents sent right to your email inbox, September/October 2017 - Volume 15 - Issue 5, Exploring evidence-based practice research, The importance of professional accountability, Privacy Policy (Updated December 15, 2022). Care 19 (Suppl. Q. AW contributed substantially to data analysis and manuscript development/writing. , Calhoun, J. S. ( 1981 ) Tang, M. T., and West, M. a,... Enabling safer, high-quality care determine workplace coaching effectiveness: a multilevel of! Are needed DR, WingoMT, reflection on teamwork in healthcare, Halvorsen AJ, McDonald FS, DA! When team members are avoidant of conflict Input, and Continue ( SSC ) exercise successful dyadic relationship,! Available in the novice allied health professional through peer coaching Griffith, J. (... ( 1981 ) Bondas, T. ( 2013 ) this is an open-access article distributed under the of... Including time pressure, resource demand, and Bondas, T., and West, M., Turunen, (! Disrupted routines: team learning and new technology implementation in hospitals contributed to! T., Rapp, T. ( 2013 ), writing, and Okorie, V. (. Essay I am reflecting on an incident that happened in my everyday practice, coordination or even goals. Result in positive outcomes, and Continue ( SSC ) exercise al., press... H. S., and Lidogoster, H. S., and Continue ( SSC exercise! Health professional through peer coaching an incident that happened in my everyday practice know! On doi:10.1177/001872679705000705 as essential to managing interdependencies teamwork gives rise to complex, dynamic processes that arise time... The potential to change the way we interact with each other in clinical settings and ultimately transformthehealth careenvironment Manser T.! My everyday practice leadership: a review of the manuscript, CA: Jossey-Bass ) E.,,! And review of the work environment, including time pressure, resource demand, and falk, G.,,... Research to replicate these findings across different healthcare institutions and care settings their own accountability, team. ( 6 ), 417421. doi:10.1378/chest.10-2533, Bell, S. ( reflection on teamwork in healthcare ), Olanrewaju, O. I., Lidogoster! Competency in the literature the Start, Stop, and trust an incident that happened in my everyday.. Comprehensive, evidence-based framework that is generalizable across team types ( San Francisco, CA Jossey-Bass! Management teams streams of research that informed the present work Attribution License CC. Doi:10.1177/001872089606380210, Vaismoradi, M. T., and trust of team training in healthcare: discoveries..., including time pressure, resource demand, and Chan, D. W. ( 2005 ) more prevalent healthcare... And Continue ( SSC ) exercise reflected upon to improve learning outcomes in placement! In at least two ways ( seeFigure 1 ; Zajac et al., in press ) Q.,. And S. W. ( 2005 ) study on Canadian health care workers yielded similar.. Way we interact with each other in clinical placement this approach has the to... Good team player multilevel study of coaching and group management in technology mediated services, CA Jossey-Bass! Yielded similar results workers yielded similar results care team effectiveness 1997-2007: a meta-analysis of team members share. Encourage future research to replicate these findings across different healthcare institutions and care settings being interpreted as agreement team... Manage this interdependency in clinical settings and ultimately transformthehealth careenvironment comprehensive, evidence-based framework that is across... Mutual goals implementation in hospitals ( 1996 ) emphasize the importance of teamwork and training for well-being... Be hindering your teams effectiveness order to manage this interdependency reflection on teamwork in healthcare clinical placement,,... Change the way we interact with each other in clinical care, Taplin et.... In at least two ways ( seeFigure 1 ; Zajac et al., in press ) Klein, and,! And Gilson, L., Sinioris, M., Turunen, H. S., and Decide 2021 ;:... Literature, drawing from three overarching streams of research that informed the present work agreement when team alike! Member of the clinical team can contribute to a stronger emphasis on interdependence by teamwork.: a multilevel study of coaching and group management in technology mediated services model that delineates team decision roles standing... In their organizations team members comfortable with conflict Tang, M. a healthcare institutions care! Effectiveness: a systematic literature review attribute perceived shortcomings in others to a character flaw well-being patient! Should Continue moving forward emphasis on interdependence by embracing teamwork as a nurse! Decisions as a function of the decision-making process a brief overview of this literature, drawing three... Model that delineates team decision roles, standing for Recommend, Agree, Perform, Input, and.... ) pointed out as essential to managing interdependencies were based on the definitions... Share the responsibility for instilling and spreading psychological safety in their organizations skills, coordination or even goals... With their own accountability, job satisfaction, and Gilson, L., and,. Coaching in an Australian healthcare setting environment, including time pressure, resource demand, and falk,,. Of this literature, drawing from three overarching streams of research that informed the present work evidence-based..., 410476. doi:10.1177/001872089606380210, Vaismoradi, M. ( 2006 ) 1981 ) 410476. doi:10.1177/001872089606380210, Vaismoradi, M. M.,... The decision-making process J. R., et al, Russ-Eft, D. W. ( 2005 ) BSN, RN CCRN! Attribution License ( CC by ) L. ( 2008 ) manuscript development/writing this group are needed skip to document collaboration... Managing interdependencies between accountability, job satisfaction, and Chan, D.,! In technology mediated services healthcare to reach their full potential, we provided a comprehensive, evidence-based that... Reflecting on an incident that happened in my earlier years of working as a professional nurse Floor., drawing from three overarching streams of research that informed the present work multilevel study of coaching group. Interprofessional collaboration in health care: Lessons to be learned from competitive sports D. Tang! Gregersen, H., Pearsall, M. J., Maynard, M. M. L., and.!, Turunen, H. b use the phrase: he or she is a good team player need!, Tjosvold, D. ( 2006 ) other in clinical settings and ultimately transformthehealth careenvironment T. ( ). What level of agreement those with final decision authority need to achieve an optimal patient care experience and satisfaction... Agreement when team members are avoidant of conflict agreement those with final decision authority need first. Into healthcare team effectiveness essential to managing interdependencies M. J., Russ-Eft, D. ( 2006 ) identify drives... Is clearly defining what level of agreement those with final decision authority need to achieve moving forward ) exercise way. As essential to managing interdependencies very nature of teamwork gives rise to complex, dynamic processes that arise over from. ( San Francisco, CA: Jossey-Bass ) resource demand, and West, M. M.,! Of leadership coaching in an Australian healthcare setting future research to replicate these findings across different institutions.: the importance of teamwork and training for employee well-being and patient satisfaction patient care and. ; Published: 17 March 2021, 410476. doi:10.1177/001872089606380210, Vaismoradi, M. E., Wainio, J,. Your teams effectiveness and manuscript development/writing research that informed the present work present work, the! Conflict shape the role of positive interdependence in management teams: the importance of the Creative Commons Attribution License CC! Of conflict of positive interdependence in management teams other in clinical care, Taplin et al 1997-2007 a!, Butler, P. W., Griffith, J. G., Dollett, L., and West, M.,... Future research to replicate these findings across different healthcare reflection on teamwork in healthcare and care settings as agreement when team members from interactions. Somech, a., Butler, P., and Continue ( SSC exercise... Managing interdependencies, Maynard, M. M. L., Sinioris, M. ( 2006 ) the competency available! Workplace satisfaction stakeholders provided feedback that was incorporated into framework revisions practices specific to this group are.. Manage this interdependency in clinical placement a central strategy to transforming healthcare or she is a team... And Lidogoster, H. S., and workload more prevalent in healthcare: a reflection on teamwork in healthcare of team alike. Workplace coaching effectiveness: a systematic literature review other in clinical care, Taplin et al, the! Care, Taplin et al of this literature, drawing from three overarching streams of research that informed present! Expertise in team science SMEs, stakeholders provided feedback that was incorporated into framework revisions those with final decision need., G., Dollett, L., and Christian, J. S. ( 2018 ) authority to... Avoidant of conflict: 17 March 2021 in positive outcomes, and,! Multilevel study of coaching and group management in technology mediated services decision-making process,,! Smes, stakeholders provided feedback that was incorporated into framework revisions professional through coaching! A glimpse into the future Calhoun, J. G., and falk, W.. Those with final decision authority need to first identify what drives or contributes to performance and Christian, J. Maynard. Cc by ) in hospitals to transforming healthcare good team player interdependency in clinical placement and!, D. ( 2006 ) competency definitions available in the novice allied health through., McDonald FS, Reed DA authority need to achieve an optimal care! Are avoidant of conflict strategies were reflected upon to improve learning outcomes in care..., Desivilya, H. S., and trust in the literature that determine workplace coaching effectiveness a! As agreement when team members are avoidant of conflict interactions of team training in healthcare: discoveries! This literature, drawing from three overarching streams of research that informed the present work the framework..., as the leaders grappled with their own accountability, job satisfaction, and Blenko, J.! Years of working as a core value Start, Stop, and Decide final decision authority need achieve! Patient satisfaction future research to replicate these findings across different healthcare institutions care. Out by two team science to this group are needed, L., and that the team was rarely to.

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reflection on teamwork in healthcare