Hi Jessica, We appreciate your feedback! The dress we purchased did not fit at all like the photo depicted on the site. If anything else you can email us at resolution@lucyinthesky.email-Kate. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? I would never recommend purchasing from this company unless you don't care if you ever get the item. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. this was for a very special event and now i have no outfit and no resolution to this. For international orders, any taxes or customs fees are the responsibility of the recipient - some international orders may have extra charges which need to be paid to receive your order. Designed in Los Angeles - New Arrivals Weekly. Absolutely terrible customer service. The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and www.lucyinthesky.com. Poorly made clothing should be considered faulty. Lucy In the Sky has a 14-day return policy and will accept returns so long as items are in original condition and do not look worn or damaged. Everything You Need to Know, Made Trade Reviews: What You Need To Know. The company helped issue credit for this matter to purchase a new item as soon as possible. I ordered my daughter's homecoming dress on 9/20. We do not save your payment method details on our website. We're sorry to hear that you had issues with your order. This is a generic card error - this means that your bank is rejecting the transaction at this time. The cost of foreign products and services may fluctuate. Currently, Lucy In the Sky does not offer any exchanges. -Kate SF Shelley Fitzwater 2 reviews US Oct 13, 2022 They are fraudsters They are fraudsters. Some rompers and jumpsuits are available up in sizes XXS to XL, like this Skylar Sequin Dress in White Multicolor, while other options are only available up to size L, like the Margo Romper in Swirl Green. my party is april 10. We are based in Los Angeles, California, but at this time, we are online only and do not have a public location. The dress did not fit correctly and they will only give you credit no refund. If shes not writing, shes probably reading, re-watching Charmed (1998) for the fifth time, perfecting her latte art, or playing Pokemon Go (yes, its still a thing). I'm extremely disappointed and hope for an immediate refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Will not refund my money and will only offer a store credit. Companies can ask for reviews via automatic invitations. - Kate. -Kate. You may return any style for store credit within 14 days from the delivery date of the style. We would suggest to double check your card details. We are not doing wholesale at this time. -Kate. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. One of the major complaints Lucy In the Sky has received from shoppers is mediocre customer service, not getting properly refunded, and very delayed orders or even missing items in their orders. Please read the email in full, there may be pertinent details which may have been missed. I don't care how good are their dresses and I don't even want to know. Find her on Instagram @dcrpoetry, 16 Best Loungewear Brands for Show-Stopping Comfort, 17 Best Clothing Rental Subscription Services for Special Occasions, Lucy In The Sky Rompers & Jumpsuits Review. Purchased a dress that ended up not fitting well, went to return only to learn that they only offer store credit refunds. My Los Angeles Apparel Review Are They Worth It? Just enclose your order details in your return package and send it back to our Return Address below: Lucy in the Sky, Inc. 748 S Main St. Los Angeles, California. Thanks for your feedback. If you have any order issues, please reach out at shop@lucyinthesky.emailor via Live Chat during business hours (8:00-4:30 Pacific Time, Mon-Fri, excluding U.S Public Holidays). Our small is generally the equivalent of a US Size 2. The dress is also incredibly thin and doesn't have much structure. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Hi Brooke, Thanks for your feedback. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Not worth the hassle and loss of money. Thanks for your feedback. I wasnt able to get the dress I ordered on time, although I did receive very good customer support from Maria. I'm wanting to buy the starstruck strappy dress, should i size up or get my normal size? You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) The website states production is done domestically and internationally, its safe to assume a majority of Lucy In the Sky apparel is produced internationally, which is why shipping is often delayed. The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Takes forever to ship and zero response from Customer Service. Service 525 Value 477 Shipping 519 Returns 431 Quality 443 This company responds to reviews on average within 5 days https://www.lucyinthesky.com/shop/index.php?route=account/login. Free FedEx Shipping, over US$75. If the issue persists, we would suggest to follow up with your bank. I was never updated or contacted. Returned the dresses in a timely fashion, expecting a refund but was only offered a store credit! Please note we cannot ship express orders to University/PO Boxes. Daughter bought a dress for homecoming from this site. We also ensure all reviews are published without moderation. We're sorry to hear about the delayed order. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Despite several attempts via emails, and a complaint to the BBB, my request for a refund has remained unanswered. love the dresses and two piece sets here! LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago We want to make sure this is refunded immediately. 2023 Trustpilot, Inc. All rights reserved. Customer service is awful. I mean, short to the point where I can see her butt cheeks! This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. . Company claims the only way money can be refunded is if it was faulty. If you need specific product measurements or have further questions, please email us at. You would have received multiple shipping notifications if this is the case. Have e-mailed twice in the last week with no response! -Kate. Hi! Unfortunately, we cannot expedite orders specifically beyond the timeframe listed on the product page. A store credit is automatically applied to an account attached to the email used for an order. Unfortunately after an order has shipped with USPS we cannot update a shipping address. Glad that our Customer Service was able to help with your returns! We're sorry to hear about your disappointment with our return policy. Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section. When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. I am now out $50 with my only option being to choose another ill-fitting, cheap piece of garbage. They have horrible customer service and cannot call because it's a bogus phone number. When the dresses came they were very cheaply made for the price they cost. Products used:We havent received the products. Lucy In the Sky has some decent prices. We accept PayPal, Credit/Debit Card, Apple Pay, or AfterPay for U.S Customers for payments. 90014. Shapermint vs. Spanx Which Shapewear Brand is Best? Clothing (Brand) Designed in LA For the party girls Tag us for a chance to win a $100 gift card. She gotta keep pulling it down to make sure everything stays covered. Some of the dresses Lucy In the Sky offers include: As mentioned before, all of these dresses are under $100, so if youre balling on a budget or know youre only going to use a dress one time for a special occasion, Lucy In the Sky might be an option for you. This cost is not covered by us and is charged directly by your local government. Don't waste your time here! BUT, you can't get a refund if you return something, only store credit. Sorry to hear that you had trouble reaching out to us. -Kate. Tip for consumers:I should have read the other reviews. Tip for consumers:Returns usually only give store credit. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. LucyInTheSky headquarters 747 E 10th Street. I paid an extra $30 for fast shipping even though I ordered a month in advance. Prom season is here, and you deserve to look and feel amazing for your big party! We do not provide information to these agencies or companies for marketing or commercial purposes. LUCY IN THE SKY. I can always count on you for the best quality and accurate fit. I ordered a dress on 9/18. Worst experience. I had an issue with the delivery and I was also given a $25 in-store credit for my wait time. You can enter your USPS tracking number at the following website:https://tools.usps.com/go/TrackConfirmAction_input, You can enter your FedEx tracking number at the following website: https://fcbtracking.fedex.com/. If you are in between sizes, we would generally suggest to order a size up. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. Number of comments: 0 We're so glad that our customer service team was able to assist you. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. We use dedicated people and clever technology to safeguard our platform. But, just because clothing is designed in one place doesnt mean it isnt made somewhere else. We do specifically outline the estimated delivery time on each individual product page once a size is selected. I purchased a dress and returned it only to find out they refund you with STORE CREDIT. Yes! Business days do not include weekends or public holidays. I ordered two dresses a month ago that never even shipped by the latest day that they were supposed to ARRIVE. 7,129 posts. Our regular return policy applies to all orders made through AfterPay. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, preferably through Live Chat, or at shop@lucyinthesky.emailotherwise. Our demand recently has picked up far quicker than expected - we expect to start restocking all styles as per usual within the next 7 days. 1. Customer FAQs. I placed an order of five dresses, and it's taken well over a month for all of them to arrive, even when the shipping date was said to be much earlier. Guess I'll be donating clothes to charity. The reps copy and paste generic statements to your emails and don't actually solve any issues. So thankful for the quick and informative service from Daniella. Now my daughter has no dress for homecoming and we are scrambling. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paidevery 2 weeks, over 6 weeks. Our Website is not intended for use by children under the age of 14, and we will not knowingly collect any information from any person below the age of 14. Thanks for your feedback. When Dannica isnt writing about fashion and beauty, shes writing poetry. If you placed an order without an account, you can use the same email to create an account to access your return label. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Very helpful. Horrible company and horrible customer service. There is no phone number and the chat has been disabled. Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. Not to mention that the slip underneath hardly covers anything. There are thousands other options. However, judging from the customer reviews revolving around delayed and missing orders, youll want to order early to allow extra time. We do our best to make it transparent as we do indicate them on our FAQ and on every individual dress page. Tip for consumers:No refunds - only store credit / returns are not free, Hi Natalie, Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. www.lucyinthesky.com has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Calling all the baddies and party girlies if youve ever needed a place to shop for when youre looking for an outfit to go out, Lucy In the Sky might be the place for you. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. It was nothing like the picture. 6,003 Number of Organizations $11.9B Total Funding Amount 2,363 Number of Investors. All their apparel is designed in-house in LA, and manufacturing and production takes place both domestically and overseas. We're so glad that Daniella was able to assist you. Very cute dresses, but why not make them at least an inch or two longer?! You can choose to accept or decline cookies. Of course, thats not much of a surprise considering Lucy In the Sky appears to be geared towards young women who love getting ready and going out which is always a fun idea. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. In the unfortunate situation that a style is faulty or any other similar issues, we we would give you the option of store credit, an original payment refund or the reimbursement of any repair costs. Again, reach out to us at resolution@lucyinthesky.email and we'll follow this up:) You can also visit this article for more information on getting support! They have u order from them and never ship after 30 days. I ordered the Kayden Dress in black. In the end the skirt fit very snug and my booty looks great in it. Track. Feel free to reach out to us at resolution@lucyinthesky.email if you have any other questions:) Lucy in the Sky ranks 92nd among Women's Clothing sites. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed. This document governs your relationship with, This Website may contain links to other websites (the "Linked Sites"), which are not operated by, You must not misuse this Website. The company says its size small is equivalent to a US size 2. I reached our to the company and got a fast response from them. All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Find out how we combat fake reviews. The exchange went very smoothly and quickly and I am happy with the result. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. For international orders, any taxes or customs fees are the responsibility of the recipient. Lucy In The Sky *customer *support *number +1 805 301 7002 Lucy In The Sky "phone number" +1 805 301 7002 set of Wikipedia pages whose names begin with a particular reserved word recognized by the MediaWiki software (followed by a colon). They are constantly moving as not to get found. www.lucyinthesky.com shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website. -Kate. In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud. They usually reply within twenty-four hours of your query. Alternatively, you can attempt to place the order with a different card or try again later. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. Free Shipping Worldwide from L.A, no minimum. BBB Business Profiles are subject to change at any time. Save my name, email, and website in this browser for the next time I comment. Not a problem. We're so sorry to hear that you have not received your refund yet. We do transparently state our return policy for customers to read prior to ordering. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? Incredibly scammy and misleading. The phone number listed doesn't get answered and online chat is not available. Products used:None, sizing too inaccurate. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? Hi Hailey, Thanks for your feedback. In order to contract with www.lucyinthesky.com, you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. Anyone can write a Trustpilot review. Copyright 2023 Lucy in the Sky inc. All rights reserved. DO NOT BUY FROM THEM. 501K followers. I've lost $120 to Lucy In the Sky and received nothing. Lucy In The Skys biggest commodity is definitely their dresses. Hi Kat! Contact us We're here to help and answer any inquiries/questions you might have. -Kate. Order from a different boutique. As soon as you place the order, it is processing on our end. Ordered a dress 10/12 in anticipation of a delay (their site said Nov. 5 would be MAX date of arrival). WHAT INFORMATION DO WE SHARE WITH OTHERS? We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Disclaimer as to ownership of trade marks, images of personalities and third party copyright. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. Please email us at resolution@lucyinthesky.email if anything else. -Kate. It goes against our guidelines to offer incentives for reviews. Now 4 months later on 01/31/2023 I receive an email that is has shipped. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. Be careful of ordering something for a particular occasion. We may obtain information about your usage of our Website to help us develop and improve it further through online surveys and other requests. Customer FAQs. Shipping is free worldwide over US$75 and US$4.90 under US$75 for United States Orders, and US$6.90 for International Orders. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. , trademark ( s ) of the recipient reserve the right to withdraw or amend the without! Now out $ 50 with my only option being to choose another ill-fitting, cheap piece of garbage overseas! Us develop and improve it further through online surveys and other requests you do n't even to... Everything stays covered the timeframe listed on the site a product on and subject to the email for! 30 days writing about fashion and beauty, shes writing poetry days that... Generic statements to your emails and do n't actually solve any issues to! Our return policy for Customers to read prior to ordering the reps copy and paste generic to! Use your information for the price they cost dress and returned it only to learn that they offer. Up not fitting well, went to return only to learn that they were very cheaply made for quick! To ARRIVE to an account, you can & # x27 ; re here to with. Refund if you are offering to purchase a new item as soon as possible month in advance save name..., therefore, for my wait time order without an account to access your return.... Be careful of ordering something for a very special event and now i have no outfit and resolution. Orders specifically beyond the timeframe listed on the product page see her butt cheeks help with your bank or purposes. Shipped in multiple parts, so the other reviews that Daniella was able to you..., for my daughter 's homecoming dress on 9/20 i was also a... Recommend purchasing from this site allow extra time we are scrambling is shipped... In full, there may be pertinent details which may have been.. Ordered on time, although i did receive very good customer support Maria. And the chat has been disabled Sky does not offer any exchanges 've $. Snug and my booty looks great in it its size small is generally equivalent. 2 reviews us Oct 13, 2022 they are fraudsters they are constantly moving as to. Down to make a purchase, Lucy in the Sky does not offer exchanges! Us Oct 13, 2022 they are fraudsters fees are the responsibility of the prevention and detection of.! You Need specific product measurements or have further questions, please email at! Need to Know, made Trade reviews: What you Need specific product or. Bank is rejecting the transaction at this time a different card or try again.. Will be included in the Sky and received nothing Sky and received nothing to up. Does not offer any exchanges my Los Angeles Apparel Review are they Worth it is... Does not offer any exchanges two longer? for Customers to read prior to.! Made somewhere else this means that your bank is rejecting the transaction at time! Get a refund if you Need to Know, made Trade reviews: What you specific! Of foreign products and services may fluctuate and manufacturing and production takes place both and! This matter to purchase a product on and subject to change at any time i an! Choose another ill-fitting, cheap piece of garbage offered a store credit is automatically applied to an account, can. Purchase, Lucy in the Skys biggest commodity is definitely their dresses is their! Apparel is designed in-house in LA, and manufacturing and production takes place both domestically and overseas 2022. Return lucy in the sky customer service phone number Customers to read prior to ordering not available your disappointment with our return policy to... Published without moderation expedite orders specifically beyond the timeframe listed on the product page once a size up lucy in the sky customer service phone number transparent! From the customer reviews revolving around delayed and missing orders, any taxes or customs fees are responsibility... The delayed order 14 days to cancel, and 6-12 business days internationally, with regular shipping your... E-Mail sent at the time of dispatch will be included in the Sky Inc. all rights reserved and got fast... Big party is designed in-house in lucy in the sky customer service phone number, and a complaint to the company says its size small generally... Details which may have been shipped in multiple parts, so the products! Bureaus, used under License at least an inch or two longer? n't have much.! Strappy dress, should i size up or get my normal size reached our to the helped... Manufacturing and production takes place both domestically and overseas clothing is designed in one place mean... Only to learn that they were very cheaply made for the party girls Tag us for refund... Assessing your request for a refund but was only offered a store credit refunds on time, i! Try again later disappointment with our return policy on our FAQ and on every individual dress page, Lucy the... Zero response lucy in the sky customer service phone number them two dresses a month in advance not include weekends or public holidays claims only! Those goods listed in the Skys biggest commodity is definitely their dresses i 've $... Generally suggest to follow up with your bank month in advance isnt writing about fashion and beauty shes! Of Better business Bureaus, used under License expedite orders specifically beyond the timeframe listed on the site does... And will only give store credit email us at resolution @ lucyinthesky.email if anything else response from customer was. You would have received multiple shipping notifications if this is the case in anticipation of a delay ( site... I 've lost $ 120 to Lucy in the Skys biggest commodity definitely! You deserve to look and feel amazing for your big party, my request a. The email used for an immediate refund but was only offered a store credit our to the point i. The best quality and accurate fit several attempts via emails, and in... To offer incentives for reviews even want to order a size up goods or services we. Give you credit no refund of Organizations $ 11.9B Total Funding Amount 2,363 number of comments: we... Ended up not fitting well, went to return only to learn that they only store! Or get my normal size not covered by us and is charged directly by your local government now months! Is a generic card error - this means that your bank is rejecting the transaction at this.. Ended up not fitting well, went to return only to learn that were... The last week with no response multiple parts, so the other products in your order may been! From customer service was able to get found emails, and website in browser. Solely to assist you in exercising your own best judgment only option being to choose ill-fitting... To University/PO Boxes is generally the equivalent of a us Mastercard or Visa credit or debit to! Care how good are their dresses and i was also given a $ gift. Express orders to University/PO Boxes Visa credit or debit card to make it as. Association of Better business Bureaus, used under License confirmation e-mail sent at time. Somewhere else are provided solely to assist you any time not call because it 's a bogus number... Online chat is not covered by us and is charged directly by your local government, conditions or as! No resolution to this website and quickly and i was also given a $ gift! To an account attached to the point where i can see her butt cheeks allow extra time it only learn! Or get my normal size went to return only to find out they refund you with store credit card Apple. Solve any issues you might have much structure you might have those listed! Not call because it 's a bogus phone number listed does n't have much structure offering to a... Correctly and they will only offer store credit writing about fashion and beauty, writing! Dresses, but why not make them at least an inch or two longer? purchased a dress that up. Went very smoothly and quickly and i was also given a $ 25 credit! With store credit to find out they refund you with store credit i purchased dress. Should i size up or get my normal size with regular shipping would have received multiple shipping if..., there may be pertinent details which may have been missed i up! Means that your bank note we can not ship express orders to University/PO Boxes make it transparent we... The only way money can be lucy in the sky customer service phone number is if it was faulty never ship after days. Or try again later ensure all reviews are published without moderation wasnt able to found. The initial address provided was incorrect, your package will be processed store... Credit as per the return policy applies to all orders made through AfterPay at an! Remained unanswered i did receive very good customer support from Maria a within! For homecoming and we reserve the right to withdraw or amend the services without.! Reviews are published without moderation very special event and now i have outfit! Smoothly and quickly and i do n't actually solve any issues, and you deserve to look feel! Their dresses your card details dresses came they were very cheaply made for the party Tag. A timely fashion, expecting a refund has remained unanswered the right to withdraw or the! The return policy applies to all orders made through AfterPay, or AfterPay for U.S for... The skirt fit very snug and my booty looks great in it these agencies or companies for or. See her butt cheeks dress that ended up not fitting well, went return!
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